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Customer Discussions > Kindle forum

Paperwhite packaging defect


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Showing 1-17 of 17 posts in this discussion
Initial post: Dec 19, 2013, 7:25:22 AM PST
Last edited by the author on Dec 19, 2013, 7:49:17 AM PST
Has anyone had a problem with the box in which the device is shipped? My local post office apparently had to re-seal the one I ordered with packaging tape because the perforated pull tab on the box failed and popped open. The contents seem unharmed, but as I examined the package, it was clear that with the USB power cord set on top of the device provided too much bulk and it was too tight a fit, hence the perforation just gave way. The minimalist packaging is fine with me, but not if it's not large enough for the contents.

In reply to an earlier post on Dec 19, 2013, 7:30:46 AM PST
The USB cable is normally in a cavity under the Paperwhite.

Did you buy it new from Amazon?

In reply to an earlier post on Dec 19, 2013, 7:43:28 AM PST
MikeJW says:
You can leave feedback to Amazon on the packaging.

In reply to an earlier post on Dec 19, 2013, 7:47:55 AM PST
Hmmm....yes, I did. The cord was on top of the kindle and the inside lid of the box has a pocket with only a "getting started" type of card in it, so the pocket against the cord was just too much bulk. The pocket is rather bulky for such a streamlined package. Now that you mention it, I actually haven't looked under the Kindle to see if there's a space where the cord should have been.

In reply to an earlier post on Dec 19, 2013, 7:51:55 AM PST
Thanks, I plan to....just never had this problem before with what I consider a "fragile" item. So many Amazon packages come almost "over-protected" with the inflated filler, and then this Kindle was about to fall out of its little box!

Posted on Dec 19, 2013, 7:53:55 AM PST
Something is definitely not right here. I've ordered a lot of Kindles, and never seen this. As Meya says, the cord should be under the Kindle. Sounds like someone got into it...........

In reply to an earlier post on Dec 19, 2013, 7:54:55 AM PST
It sounds to me like the process of packing it got messed up. I've received many Kindles, and the cord is always under the device, in the cavity designed for that purpose.

In reply to an earlier post on Dec 19, 2013, 8:04:11 AM PST
I'm beginning to think you're right....it's a Christmas gift, so I didn't want to turn it on, but since the clear plastic sleeve appears totally intact, I assumed it hadn't been tampered with. Guess I'll wait until it's opened and see. Thanks.

In reply to an earlier post on Dec 19, 2013, 8:05:24 AM PST
If any problem shows up when you do turn it on, be sure to call Customer Service. They'll take care of you.

In reply to an earlier post on Dec 19, 2013, 8:06:48 AM PST
I'm thinking you're right. I didn't want to unwrap the Kindle and turn it on because it's a Christmas gift for my daughter. But everything seems intact, so if someone did open it, they weren't interested enough to tamper with it. We'll see on Christmas....thanks for your input

In reply to an earlier post on Dec 19, 2013, 8:09:22 AM PST
Thanks, will do.

In reply to an earlier post on Dec 19, 2013, 8:09:56 AM PST
I suggest turning it on now. If the box was really that tight, and the cord was on top of the screen, the e-ink screen could have been damaged. Pressure like that is exactly what will break them.

In reply to an earlier post on Dec 19, 2013, 8:12:06 AM PST
Perhaps you're right, I'd hate for her much-desired Kindle to be damaged. Am at work, but will do so when I get home this evening. Thanks for your advice.

In reply to an earlier post on Dec 19, 2013, 8:13:45 AM PST
If there is a problem with the Paperwhite, Amazon will do their best to get one to you quickly. So best to not wait.

In reply to an earlier post on Dec 19, 2013, 8:15:40 AM PST
Last edited by the author on Dec 19, 2013, 8:16:25 AM PST
I wonder if when your particular device was on the line being packaged, they missed putting in the cord? Someone went, "Oh, crud!" and just shoved it in there to complete a box of 24 or something?

I can sort of picture someone shoving it in there in a hurry and pulling the glue strip, and popping it down, thinking, "If it fits, it ships!"

ETC clarity

In reply to an earlier post on Dec 19, 2013, 8:24:16 AM PST
Haha, I actually was thinking along those lines when I saw that the box was actually too snug to be sealed properly! The glue strip actually held tight, but the perforation had given way and the box popped open. BUT...the pull strip is still intact, which is what made me think it was packed that way and not tampered with after being shipped. Weird, huh?

In reply to an earlier post on Dec 19, 2013, 8:27:17 AM PST
That's totally the picture I got from your description. Some harried factory worker who flubbed it and was like, "Yikes! Get it IN there!!"
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Discussion in:  Kindle forum
Participants:  5
Total posts:  17
Initial post:  Dec 19, 2013
Latest post:  Dec 19, 2013

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