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Customer Discussions > Kindle forum

apps/instant videso not working

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Showing 1-3 of 3 posts in this discussion
Initial post: Jun 6, 2013, 4:44:09 AM PDT
beth price says:
I have a kindle fire. i can access the web. I can not get apps or my instant prime videos. I have tried factory restart, made sure my prime acct is active, done force closes, check applications, called customer service 10 times. received three different kindles.

In reply to an earlier post on Jun 6, 2013, 5:27:41 AM PDT
If you've already been working with Customer Service, and have had replacement devices, I doubt very much anyone here is going to be able to help you troubleshoot any further.

Are you sure your internet speed is fast enough?

In reply to an earlier post on Jun 6, 2013, 5:43:15 AM PDT
Check what is the exact error message you are getting,check if your device has the latest software do basics, restart the device and check WiFi connection if that didn't help contact Kindle support.
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Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  Jun 6, 2013
Latest post:  Jun 6, 2013

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