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Customer Discussions > Kindle forum

Kindle Fire HD root/android install -- Amazon return policy?

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Showing 1-25 of 48 posts in this discussion
Initial post: Aug 26, 2013, 9:27:39 AM PDT
Foxof says:
I think I sent an email to Amazon but I never got a confirmation email or something like that, so I figured I'd ask the fine people here. Be warned: I don't really know what I'm talking about.

I bought 2 Kindle Fire HDs last week as part of that sale--one for myself (to replace paperwhite) the other as a gift for my mother--who has been wanting a tablet for a while. I'm perfectly happy with mine (just wanted a reader) my mother has been having some trouble with a few apps she'd wanted not running properly with the modified Android OS Amazon uses.

She wants to get the modern/normal Android OS on it, which can apparently be done through some installation utilities or by "rooting" it, whatever that means.

My question is this: if my mother does this, A) will it prevent her from returning the Kindle Fire HD (within the 30-day period, of course) if she decides she wants the bigger 8.9 version, and B) will she be able to re-install the Kindle version of Android if she decides she likes that version better after all?

Sorry if this is hard to understand. I really don't know anything about android or messing with tablets, as aside from maybe a grand total of 2 or 3 hours in my life playing with an iPad, I've never really dealt with mobile devices of any sort and am grossly ignorant of the terminology and tech.

In reply to an earlier post on Aug 26, 2013, 9:29:55 AM PDT
CBRetriever says:
if you don't know anything about it, I don't recommend doing it

Posted on Aug 26, 2013, 9:35:15 AM PDT
King Al says:
In addition to what CBRetriever said, rooting the Fire voids the warranty.

Posted on Aug 26, 2013, 9:38:37 AM PDT
Foxof says:
I understand that it voids the warranty. I'm asking about the return policy. The only thing that seems iffy to me is this part of the policy: "Items must be in new condition" because it's vague.

In reply to an earlier post on Aug 26, 2013, 9:39:37 AM PDT
Last edited by the author on Aug 26, 2013, 9:40:42 AM PDT
If she roots it, she won't be able to return it. It voids the warranty.

If she wants a full blown Android tablet, that is what she should buy.

In reply to an earlier post on Aug 26, 2013, 9:43:27 AM PDT
PeepDittie says:
If she specifically wants open Android, why not get her something that comes that way out of the box?

Posted on Aug 26, 2013, 10:12:17 AM PDT
Foxof says:
She wanted a Kindle but there are a few apps she wanted that she can't get to work, so my sister recommended putting Android on it. I don't know off the top of my head what those apps were, though. IIRC Chrome wouldn't sync to her account and some kind of TNT streaming app wouldn't work, either.

Personally I think my mom's better off with Kindle version, as it's much simpler and cleaner--so it's easier to learn and there are fewer ways to mess things up.

In reply to an earlier post on Aug 26, 2013, 10:24:05 AM PDT
A. Dietz says:
If she roots it she won't be able to return it to Amazon for any reason.

In reply to an earlier post on Aug 26, 2013, 10:25:07 AM PDT
"... it's easier to learn and there are fewer ways to mess things up..."

Oh, honey. Have you read these boards?

My 2 cents -- either convince Mom that she doesn't NEED the other apps (perhaps there are equivalents), or get her a full Android device and avoid regret.

In reply to an earlier post on Aug 26, 2013, 10:38:49 AM PDT
If this whole rooting thing is your sister's idea, maybe she's the one who should have to deal with it.

In reply to an earlier post on Aug 26, 2013, 10:40:04 AM PDT
Always the voice of reason. Here, have a cookie.

Posted on Aug 26, 2013, 5:59:27 PM PDT
Foxof says:
Well, I'd love to let my sister handle it but -I'M- the person who's being asked to actually perform the procedure.

Anyway, it seems my query did go through. The response I got from Amazon indicates that I will, in fact, be able to return the product. So the return policy is, evidently, not tied to the warranty in any way. And since there's nothing to lose by trying, I guess now I need to figure out whether or not to simply root the tablet or try and install Jellybean.

If the device is rooted, can launchers (like Nova, Apex, etc.) be installed from the GooglePlay store?

Posted on Aug 26, 2013, 6:01:28 PM PDT
PeepDittie says:

In reply to an earlier post on Aug 26, 2013, 6:09:49 PM PDT
If you just talked to someone at Amazon CS, there is a better than even chance that they had no idea what "Rooting" means, when you asked about returning it.

Posted on Aug 26, 2013, 6:48:24 PM PDT
Foxof says:
This is what I was told:


I can confirm that the you can still return the "Kindle Fire HD 7", Dolby Audio, Dual-Band Wi-Fi, 16 GB - Includes Special Offers" you purchased.

Given the circumstances, the 30-day return policy still applies for the Kindle device. "

And I have no reason to doubt what they're saying here. It's their job to answer questions correctly, and unless anyone here can provide me with actual evidence--even anecdotal--to the contrary, I'll take an email from Amazon customer support over random consumer speculation any day of the week.

In reply to an earlier post on Aug 26, 2013, 6:50:48 PM PDT
PeepDittie says:
Excuse me, but where between those quote marks does it so much as imply what those circumstances happen to be?

In reply to an earlier post on Aug 26, 2013, 7:24:07 PM PDT
Foxof says:
In the following attachment of my original query clearly outlining those circumstances.

In reply to an earlier post on Aug 26, 2013, 7:35:20 PM PDT
Have a visit to and you will find that there is a fairly easy way to replace the op sys with a 4.2.2 android and they also offer a way to restore the original software. This does also have the affect of removing some of the Kindle exclusives, such as access to the Kindle Owners Library (explained more in the FAQ section).

In reply to an earlier post on Aug 26, 2013, 9:08:43 PM PDT
Last edited by the author on Aug 26, 2013, 9:09:58 PM PDT
J. Frederick - I am willing to bet you money that if you try to return a rooted Kindle, Amazon will have an issue with it.

"You can return any Kindle device you purchased directly from for a full refund within 30 days of the day you received it as long as it's in new condition and the return is in accordance with our return policy. "

A rooted Kindle is not in "like new" condition.

Also, considering that if you root a Kindle you lose the Amazon Instant Video interface, you might as well buy a generic Android Tablet instead...

Posted on Aug 26, 2013, 9:30:12 PM PDT
Artist says:
If you don't even understand rooting, you shouldn't attempt it.

In reply to an earlier post on Aug 27, 2013, 12:00:02 AM PDT
No, it's the job of the CS rep answering emails to use keywords in the email and to send back generic replies that may or may not actually pertain to your situation. The two times I emailed them I received back incorrect information. I've never emailed them again, and I recommend that people never use email - to only use the Chat or Phone options - when instructing them to contact customer support.

I can guarantee you that the person who answered that email in India or the Philippines has no idea what rooting the device means. Again, as Laura says, a rooted Kindle is not in "like new" condition since you've removed and replaced the operating system.

Instead of trying to do something that is pretty technical, and possibly ruining the device, and that will make it so you can't return it for a refund, why don't you just return it and buy her a Nexus or Samsung or similar tablet? It will be a lot less hassle in the long run.

In reply to an earlier post on Aug 27, 2013, 3:22:39 AM PDT
It appears you have made up your mind, despite attempts to dissuade you. Fine. But don't complain when you 1) ruin the device, 2) lose your money, and 3) Mom blames YOU.

In reply to an earlier post on Aug 27, 2013, 4:01:17 AM PDT
You see the words "Kindle Forum Pro" under the names of some of the people kind enough to respond to you? They are not "random consumers" by any means and in most instances they know as much, if not much, much, more, than harried customer service associates. You got a canned, auto email, not specific to your situation. Ignore the pros at your peril.

Mama always loved your sister more anyway.

Bless your heart.

In reply to an earlier post on Aug 27, 2013, 4:11:02 AM PDT
Jazzy_Jeff says:
If it voids the warranty then why would they take it back? They would not be able to sell it to anyone else or use it as a replacement for a warranty. Why not just buy a Nexus tablet if you want full Android?

Posted on Aug 27, 2013, 5:58:05 AM PDT
Surveyah says:
The voice of reason often falls on deaf ears...
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Discussion in:  Kindle forum
Participants:  29
Total posts:  48
Initial post:  Aug 26, 2013
Latest post:  Jun 26, 2015

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