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Kindle Fire HDX and Miracast using Netgear Push2TV connection problem

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Showing 1-25 of 40 posts in this discussion
Initial post: Feb 16, 2014 3:24:03 PM PST
I have a Kindle Fire HDX 7 inch. I just bought a Netgear Push2TV from Amazon to use Miracast to mirror Amazon videos which i received today. I have read posts from several people saying that they have successfully used it with the HDX in these forums. I have been unable to connect with it to my Kindle HDX. I tried numerous times today. Sometimes my Kindle does not even see it and sometime it sees it but will not connect.
I downloaded a firmware update for the Push2tv. I talked with Mayday and they said to contact Netgear support. I contacted Netgear support and talked to someone who obviously does not speak English as a first language that i had trouble understanding. But he seemed to be under the impression that i cannot use it with the HDX. He was no help whatsoever. But people have said they used it with the HDX. So now i am confused. Is there something i need to download on my Kindle first or something? Help! Please. I have spent the afternoon on this. Anyone who has successfully used this have a suggestion? Or can anyone from Amazon tell me the secret to using this? I am thinking about returning the Netgear Push2TV to Amazon. Thanks

In reply to an earlier post on Feb 16, 2014 4:18:47 PM PST
Carbonbased says:
You need to have wifi turned on to make it work, although you don't need a connection to the Internet.

When mine won't see it or won't connect, I reboot the HDX. I have to do this every day or so, as it gets kind of obstinate. When it works, it's delightful.

In reply to an earlier post on Feb 16, 2014 4:47:23 PM PST
Last edited by the author on Feb 16, 2014 4:48:05 PM PST
Bufo Calvin says:
Patricia, I use the Push2TV with my Kindle Fire HDX regularly. I did have one situation recently where I rebooted the KFHDX when it wouldn't connect (by holding in the power button when it is unplugged until it turns off and then I see the Kindle Fire words again), but that's been it...just that one time.

I also had downloaded the firmware update.

Does the Push2TV work with anything else in your house, like a SmartPhone?

In reply to an earlier post on Feb 17, 2014 6:34:47 AM PST
No i tried it with my Iphone 5 and it does not see it. Sometimes the Kindle sees the Netgear and connects then a few seconds
later disconnects. I did try rebooting both the Netgear and my Kindle. I just posted a negative review at the Amazon site for
the Netgear for this specific product. Hopefully, someone will have an idea what is wrong. Thanks

Posted on Feb 17, 2014 8:58:03 AM PST
Charlie Fox says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Feb 17, 2014 9:15:56 AM PST
Carbonbased says:
Maybe because her unit is defective. Some of them must be, nothing's perfect. It sounds to me like she's doing everything right, even got the update before starting. I didn't bother with that, just powered it up and it works, mostly. If you've got a PTV3000, you know the manual is not the most informative four pages you've ever seen.

In reply to an earlier post on Feb 17, 2014 9:29:45 AM PST
Soulrider says:
Patricia, just out of curiosity what TV do you have? Is it a newer "smart" tv, or not?

Posted on Feb 17, 2014 9:36:06 AM PST
Carbonbased says:
The Netgear box should make any TV with a spare HDMI connection work.

In reply to an earlier post on Feb 17, 2014 11:32:28 AM PST
Thank you for your posts. As i mentioned in my update to my review, apparently my device is defective. At least that is what the
Netgear live chat support person told me after we tried to get it to work this morning for roughly two hours. Apparently, it will not make a stable connection according to him. He said i am the first person to report this problem. Lucky me. As you noted, i did follow the directions. Per what support at Netgear said i am returning the Push2TV to Amazon and have requested a replacement. Hopefully it will work.

Posted on Mar 6, 2014 10:28:49 AM PST
R. Reed says:
Please update and let us know if your replacement worked or if you had another issue. I just received my unit and can't get it to connect to my Kindle HDX. At first they found each other and said connecting, then said disconnecting. Now Kindle just keeps searching and finds nothing. I hope my unit isn't defective. Again, please update us on your situation.

In reply to an earlier post on Mar 6, 2014 11:46:35 AM PST
Ed G says:
As others have reported, at times I've also had to restart my hdx. The last time I had trouble connecting and restarting the hdx did not help. I power cycled the push2tv by unplugging/reconnecting its USB connector and when it came back up the hdx was able to connect.

Once connected they seem to stay connected, at least long enough for me to finish watching whatever I was watching.

Posted on Mar 11, 2014 5:11:47 PM PDT
Dead Nick says:
I just received a pust2tv device as well and am having problems. At first HDX couldn't find it all, but after reboot it finds it almost immediately. However, when I select it it will say it's connecting for a few seconds and then casually say 'disconectting'... I was wondering if anyone had solutions... is the software patch necessary? Netgear tech support seems lacking, so I'll save that for last resort.

Posted on Jun 1, 2014 10:10:14 PM PDT
Jay says:
Thank you so much for these posts. I bought the Netgear Push2TV3000 and worked all day trying to get my TV to recognize my Kindle Fire HDX7. First I tested it with my laptop and it worked fine, so I knew the problem was not with my Best Buy Dynex TV. Sure enough, after rebooting my Kindle, Push2TV showed up right away for the first time! I hope it continues to stay connected as it is wonderful for Netflix and even reading my books and emails on the TV. It is an amazing wireless invention for such a small device. Lesson learned: Reboot your Kindle before giving up.

Posted on Oct 21, 2014 9:29:29 AM PDT
Lf says:
My push2tv worked fine for a few months, it now disconnects half way through watching films etc from netflix, then it seems difficult to connect it again, Ive been told I need to update the firmware but the link they gave me wont load, the tech help from netgear is useless they talk in tech talk that I dont understand. They even told me to download it on my laptop after I had told them I dont have a computer at home. Wish I could send it back but its too late now. Ive now started to talk to Amazon as they recommend the push2tv as compatible with a kindle

Posted on Nov 4, 2014 11:24:52 AM PST
P Wheatley says:
my Kindle fire hdx7 worked great with the push2tv until amazon did the latest upgrade to the fire, now it see the push2tv will try to connect but fails every time. i have tried rebooting as numerous have said and got the latest update to the netgear box but still will not work, any ideas anyone?

Posted on Nov 5, 2014 12:45:07 PM PST
I ordered the Push2TV to use with my Kindle Fire HDX and was excited that there was something that would work for me. However, I have all the same issues as noted previously on what appears to connect and then it disconnects and disappears. I got on the phone with Netgear and then with Amazon and spent too much time for a product that does not work. I was told by Amazon that I needed a TV that was 2013 or newer. I think this is crap and not advertised that way. I would go on the side of the comment that Kindle/Amazon did some update which makes this impossible to use. Does Amazon have their own product possibly? I'll check that out and send them this one back.

Posted on Nov 5, 2014 2:27:36 PM PST
P Wheatley says:
Got mine working again.... update netgear push2tv to latest software (this can be done via the kindle). Reboot kindle by holding on/off switch until kindle fire logo comes back on, try connecting to push2tv. You may have to reboot kindle 3 times, this is what it took to get mine working again. Ignore all info about having to have new tv etc, if the netgear appears on your tv and goes to awaiting connection then it is working with your tv, the problem is between kindle and netgear. Great to have it working again........

In reply to an earlier post on Nov 24, 2014 4:44:04 PM PST
E. A. Sack says:
I have experienced the same problem. Beta testing of the latest revision must have missed it.

Posted on Dec 1, 2014 10:16:56 AM PST
gatonh says:
I just hooked up the Netgear Push2TV yesterday. It worked great for a while and then the screen froze and I realized it lost the link to the Push2TV. I did everything again and it took doing that at least 3 times before it would recognize it, then would work for a little bit and then freeze and disconnect. Not sure how to fix that problem

In reply to an earlier post on Dec 1, 2014 3:24:51 PM PST
E. A. Sack says:
I was informed by an Amazon tech that their software people are aware of the mirror connections issues with firmware revsion 4.4 for the Fire HDX and that a solution was coming with revision 4.5 of the firmware for the Fire HDX but I have 4.5.1 now and it did not solve the problem.

In reply to an earlier post on Dec 1, 2014 3:36:06 PM PST
One poster in another forum said that changing the menu font size on his HDX back to "1" solved his mirroring issue with the Netgear device. Have you tried that?

In reply to an earlier post on Dec 1, 2014 10:05:36 PM PST
MdRunner says:
Irene, how exactly do you do this? Which menu?

In reply to an earlier post on Dec 8, 2014 8:08:29 PM PST
Did they say when they will have this fix? It is very annoying!

In reply to an earlier post on Dec 17, 2014 7:37:53 AM PST
Paul says:
Thank you Judy! Rebooting my Kindle solved the problem! I suggest anyone with this problem try this first before wasting time with anything else!

Posted on Dec 18, 2014 2:03:17 PM PST
My generic Miracast dongle used to work with my Kindle Fire 7 HDX, it but stopped working after an OS update. The HDX can still connect to my Miracast and I see "ready to display" on the HDMI screen. But then the HDX disconnects by itself. I updated to the latest OS 4.5.2, but it still does not work. Rebooting does not help. I tried several HDMI displays and none of them allow the HDX to display over Miracast.
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Discussion in:  Kindle forum
Participants:  22
Total posts:  40
Initial post:  Feb 16, 2014
Latest post:  Mar 21, 2015

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