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Customer Discussions > Kindle forum

Videos inaccessible from menu bar on carousel page? Kindle HD

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Showing 1-11 of 11 posts in this discussion
Initial post: Dec 19, 2013 7:52:12 AM PST
anonymouse says:
When I go to the " videos" option on the carousel page, the little orange circle spins a bit, and then it reverts to the carousel page. My DH experiences the same thing. Separate kindles, separate accounts. Is this another snafu with the latest software update? Anyone else?

Posted on Dec 19, 2013 7:55:17 AM PST
DeeGee says:
I just spoke to customer service and evidently this is an issue that they are aware of and are working on fixing. No time frame as to when it will be fixed. HTH

Posted on Dec 19, 2013 9:14:05 AM PST
Jedikatie says:
I just discovered mine doing that as well. Glad to know it's not just mine that's messed up... At least my original SD Fire still lets me get to the videos.

Posted on Dec 19, 2013 9:21:55 AM PST
Larry says:
I am having the same problem with a Kindle fire HD

Posted on Dec 19, 2013 9:54:16 AM PST
MikeJW says:
FWIW, I suggest all you experiencing this problem to contact Kindle customer service. It might help light a fire under them. Start with the help link at the top of the page. Have them call you.

Posted on Dec 19, 2013 11:13:47 AM PST
scoutyjones says:
Just fine on my kinde fire HD 7"

In reply to an earlier post on Dec 19, 2013 11:22:12 AM PST
Rogue says:
"Light a Fire." pun intended?

Posted on Dec 19, 2013 12:14:27 PM PST
I got this problem, I emailed them.

Posted on Dec 19, 2013 3:06:00 PM PST
anonymouse says:
Seems to be fixed.

Posted on Dec 19, 2013 3:55:48 PM PST
Laura says:
I am having the same problem. I click on the video tab, it starts to think but then returns to the carousel.

Posted on Dec 29, 2013 6:27:18 AM PST
M. Dale says:
Same problem here
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Discussion in:  Kindle forum
Participants:  10
Total posts:  11
Initial post:  Dec 19, 2013
Latest post:  Dec 29, 2013

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