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Customer Discussions > Kindle forum

help!!!


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Showing 1-8 of 8 posts in this discussion
Initial post: Jun 22, 2014, 12:46:48 AM PDT
S. Ramshaw says:
not sure what's wrong so please can anyone help? everything has disappeared from my kindle paperwhite!! I have tried switching on and off, deregistering, going to amazon and trying to dowload them again but nothing!! my kindle says 'item downloaded' but my home screen is completely blank!! where is everything????

In reply to an earlier post on Jun 22, 2014, 1:09:28 AM PDT
Last edited by the author on Jun 22, 2014, 1:11:32 AM PDT
CBRetriever says:
have you done a reboot (not the same as turning off and on, with the wireless on? If not, turn on wireless and then hold the on/off button for a full 30 seconds ignoring and messages that come up, then let it come back up and on your Home page, highlight first Cloud and then Device and see if your books are there

it's also possible that all your books were in Collections and they're all set to not appear on the Home page, so change the middle setting to Collections and make sure at least one of them has a star on it, them switch back to this view:

Cloud | On Device (highlighted) | All/My Items | Collections

In reply to an earlier post on Jun 22, 2014, 1:17:01 AM PDT
S. Ramshaw says:
I now have 12 dictionaries but still zero books. ???? completely at a loss what to do......

In reply to an earlier post on Jun 22, 2014, 1:19:11 AM PDT
Artist says:
Contact customer service using the blue Help link at the top of this page, then click on "Need more help?" and then Contact Us. Choose the phone option after answering the questions, for troubleshooting help in real time.

In reply to an earlier post on Jun 22, 2014, 1:19:56 AM PDT
S. Ramshaw says:
i don't seem to have 'collections'

Posted on Jun 22, 2014, 2:07:37 AM PDT
did you go see if they were in the cloud?

In reply to an earlier post on Jun 22, 2014, 2:35:49 AM PDT
CBRetriever says:
when you click on Manage Your Content and Devices (under the Your Account menu on this webpage) do you see your books? And when you select Devices, do you see your Kindle listed? If you don't see the kindle, then you may have accidentally created a second account and if you see the kindle, but not your books, then you are not registered to the account with the books.

In reply to an earlier post on Jun 22, 2014, 3:27:19 PM PDT
GDabney says:
S. Ramshaw, call Kindle Customer Service @ 1-866-321-8851
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This discussion

Discussion in:  Kindle forum
Participants:  5
Total posts:  8
Initial post:  Jun 22, 2014
Latest post:  Jun 22, 2014

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