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Customer Discussions > Kindle forum

All purchased games are not working, saying they now require wifi access, I don't have a computer!


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Showing 1-23 of 23 posts in this discussion
Initial post: Jul 9, 2014, 11:27:38 AM PDT
Shirley says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Jul 9, 2014, 11:31:23 AM PDT
[Deleted by the author on Sep 27, 2016, 9:28:29 AM PDT]

In reply to an earlier post on Jul 9, 2014, 11:32:59 AM PDT
How did you purchase the games if you didn't have wifi access?

In reply to an earlier post on Jul 9, 2014, 11:39:12 AM PDT
Shirley says:
I bought them when I had internet access. Now I don't. I never had the wifi enabled unless I was at work and using my computer.

In reply to an earlier post on Jul 9, 2014, 11:42:12 AM PDT
Last edited by the author on Jul 9, 2014, 11:42:29 AM PDT
Dragi Raos says:
Even bought games without ads require an occasional connection in order to check your license.

Posted on Jul 9, 2014, 12:14:23 PM PDT
Having a Fire without wi-fi access is pretty useless.

Posted on Jul 10, 2014, 11:37:46 AM PDT
[Deleted by the author on Sep 27, 2016, 9:28:36 AM PDT]

In reply to an earlier post on Jul 10, 2014, 11:49:34 AM PDT
King Al says:
Amazon changed its policy too late. Amazon is being sued.

http://www.ftc.gov/news-events/press-releases/2014/07/ftc-alleges-amazon-unlawfully-billed-parents-millions-dollars

In reply to an earlier post on Jul 10, 2014, 11:52:36 AM PDT
[Deleted by the author on Sep 27, 2016, 9:28:41 AM PDT]

Posted on Jul 10, 2014, 12:04:28 PM PDT
R. D. Clark says:
What does having a computer have to do with Internet access for your tablet?

In reply to an earlier post on Jul 10, 2014, 12:11:54 PM PDT
I'm guessing that because he (?) doesn't have a computer anymore, that there was no reason to keep the wi-fi. I dunno.

In reply to an earlier post on Jul 10, 2014, 12:24:17 PM PDT
Last edited by the author on Jul 10, 2014, 12:33:34 PM PDT
This is correct. Android apps make periodic background licence checks. The licence checks are in the apps for verification that they aren't pirated. For devices that can buy apps from Google Play, they will do checks back to Google's licence servers. Ones bought on the Amazon App Store, including the Fire, will check back to Amazon's licence servers. I'm not sure about what apps from other app stores do.

EDIT: Unfortunately there is no set duration or requirements for checks. It was intended for paid apps, but can be used by makers of free apps. When an initial check is done and how often a check is redone, and even if the check will lock the app to the device, is all up to the developers. So I can't say something like "just go to a local store with WiFi once per month and you'll be OK". I can't even say that you just need to run an app that needs the licence when in WiFi range and it'll be OK. As I found out doing a little checking, a developer can assign the licence check to different tasks within the app. So one app may do it when it opens, another when you hit start, etc. You'll just need to go to a local free WiFi spot when you find out from the apps that you need to and see what gets it working again (I suggest opening the app and running it. that may be enough).

In reply to an earlier post on Jul 10, 2014, 11:21:44 PM PDT
Dragi Raos says:
Yup - as usual, making pirates' life slightly more difficult creates *major* inconveniences for legitimate users.

Posted on Jul 11, 2014, 4:45:03 AM PDT
Last edited by the author on Jul 11, 2014, 4:46:02 AM PDT
K. R. says:
It's probably not the games themselves that is the issue.. I've been having issues with trying to use apps purchased here at Amazon from their appstore for over a year. Nearly all of them now don't work while the device is off-line or away from an active WiFi source. Every time you open such an app the Amazon appstore attempts to check with Amazon and if it can't, the appstore will not allow the app to run. I've tried working with Amazon's customer service to fix this, but so far all they do is listen and tell me they will get back to me with a 'solution' and then I never hear from them again. I pretty much gave up on putting any apps from Amazon on my Samsung device and use Google Play store instead. For all those apps that I purchased here, I've since bought a couple of the refurbished Kindle Fires and use them for those apps..

In reply to an earlier post on Jul 11, 2014, 4:58:51 AM PDT
CBRetriever says:
what I've found is that apps that integrate with something like Facebook don't work w/o a wifi connection quite often, qlso apps like iTranslate that need internet access in order to use data in the Cloud, but most of my apps (I seldom buy free apps unless that's the only version available) will work offline as long as I connect once a week and sync (Angry Birds falls into this category)

In reply to an earlier post on Jul 11, 2014, 6:08:15 AM PDT
K. R. says:
Most of the apps I had problems with were not the free ones - for example Adobe Photoshop Touch and Pocket Informant - both $9.99 apps that for me, will not work on my Samsung unless the Amazon Appstore can connect to the internet. It's not the apps themselves that is the problem - the error message that pops up is: "Amazon Appstore: Error, An error occured. Please download this app again from the Amazon Appstore" - or this message, "Internal Service Failure; An internal error occured. This can be caused by a lack of network connectivity, please make sure you have a good network connection.", or this "App Not Owned, You do not own this app. Would you like more details?". Which message pops up is fairly random - Amazon's customer service app techs admit that it's an Appstore issue, not an app issue, they just don't have a clue as to why.

In reply to an earlier post on Jul 11, 2014, 6:25:54 AM PDT
CBRetriever says:
interesting - the only app I have that consistently does not work is a game: Bubble Witch which seems to need to be connected to Facebook and iTranslate (explained in my other post). I haven't been able to find a good translator that does not require some sort of connection

In reply to an earlier post on Jul 11, 2014, 7:11:49 AM PDT
Once again.. this is an issue with the licencing (DRM) feature in all Android apps. The apps obtained from Google Play will do licencing checks through Google Play Client (the store app on the device) and the apps from the Amazon App Store will do their checks through the Amazon App Store Client (the store app on the device). Other stores have their own way of doing it. If there is no wireless connection when the app does it's check then the licence check fails and app will not work. How it responds will be up to how it was coded. Google has developers add the licencing code themselves, while Amazon will automatically add it to the code if the developers check a box when submitting an app. If a developer made an app for another store and hasn't disabled the licence checks for those stores I'm not sure what will happen. How well an app will handle a failed licence check is also determined by how it's coded.

And no, most CS people will be clueless about this because they aren't developers. So they wouldn't be able to accurately answer the issue.

http://developer.android.com/google/play/licensing/overview.html
https://developer.amazon.com/public/support/submitting-your-app/tech-docs/submitting-your-app#Add Binary Files

In reply to an earlier post on Jul 11, 2014, 8:16:31 AM PDT
K. R. says:
"The apps obtained from Google Play will do licencing checks through Google Play Client (the store app on the device) and the apps from the Amazon App Store will do their checks through the Amazon App Store Client (the store app on the device)."

I've replaced a few of the apps that I've purchased here at Amazon with apps bought from the Google Play store - none of those have a problem working offline.

"And no, most CS people will be clueless about this because they aren't developers. So they wouldn't be able to accurately answer the issue."

The people I usually ended up working with here at Amazon with my problem were Amazon Appstore specialists (least that is the title they used). They had me running some utilities to diagnose the problem and emailing them the log files that were generated. I'd have to assume that it wasn't the regular frontline customer support personnel.

In reply to an earlier post on Jul 11, 2014, 9:00:25 AM PDT
Last edited by the author on Jul 11, 2014, 9:00:40 AM PDT
K. Rowley says: "I've replaced a few of the apps that I've purchased here at Amazon with apps bought from the Google Play store - none of those have a problem working offline."

Not all apps use licencing, it's an option. Also, the licencing API will only work through the Google Play App and isn't for controlling use of an app on a device w/o the Google Play App. Google even tells devs that it won't affect the app if it's run on a device w/o Google Play.

"The people I usually ended up working with here at Amazon with my problem were Amazon Appstore specialists (least that is the title they used). They had me running some utilities to diagnose the problem and emailing them the log files that were generated. I'd have to assume that it wasn't the regular frontline customer support personnel."

They are still CS, not developers. They are going through scripts and things they were trained to do. Plus, remember that they are also working under the assumption that your Fire is doing something wrong (since you are asking them about something going wrong) so it may not dawn on them that it's acting correctly (the "App Not Owned, You do not own this app. Would you like more details?" error message should have keyed them in on the licencing/DRM check). They don't always get things right. Even the Kindle Specialist CS folks don't always get it right. For example, there were a lot of questions in the first couple of years from people on how freeing up a Kindle book licence worked. Customers asking the Kindle CS folks didn't always get the same answer, and some answers were just simply incorrect (vs actual device testing some of us did to try and figure out how it worked). While most of the time they can get you the right answer, it's not 100%.

In reply to an earlier post on Jul 11, 2014, 10:18:28 AM PDT
Shirley says:
I now live in a very rural area with no cable or internet access. I have a pay as you go phone, antenna tv, no wireless connections in the area. Nearest wifi restaurant is about 25 minutes away. But next time I go there, I will try to let my "licenses" be checked with their wifi. I really appreciate the helpful advice, sounds like it is what happened to me.

In reply to an earlier post on Jul 11, 2014, 10:31:15 AM PDT
Last edited by the author on Jul 11, 2014, 10:31:29 AM PDT
Beth says:
Probably not but are you closer to a public library or town hall that might have WIFI. My town has no restaurants but I can go to the local library to connect.

In reply to an earlier post on Jul 11, 2014, 12:46:06 PM PDT
If you are too far from free WiFi you could also check into getting a pay-as-you-go mobile hot-spot. That would give you wifi through a cellular service and like your phone you only pay for the months (and amount of data) that you plan on using.
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Discussion in:  Kindle forum
Participants:  12
Total posts:  23
Initial post:  Jul 9, 2014
Latest post:  Jul 11, 2014

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