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Customer Discussions > Kindle forum

kindle won't connect with wi-fi


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Showing 1-25 of 359 posts in this discussion
Initial post: May 7, 2012 10:32:17 AM PDT
kenyan62 says:
My kindle won't connect to wi-fi at home or work anymore, even though it shows networks available. My battery is fully charged and I have soft and hard restarted it. Has anyone encountered this problem?

Posted on May 7, 2012 10:52:02 AM PDT
Last edited by the author on May 7, 2012 10:53:13 AM PDT
Next step would be to power cycle your router (pull the power cord for 30 seconds and the wait until the lights stablize) and then see if the Kindle will connect. When you try to connect, does the Kindle see YOUR network? If it sees the network, what error message, if any are you getting. If power cycling the router does not work, then take it to the local hotspot (library, friend, MacDonalds, etc) and see if it connects there. If it will connect there, then the issue is not your Kindle but the network. I discount work networks because many of them have extra security and who knows if IT changed something :)

If it won't connect at a hotspot, the next step is to call Kindle tech support

In reply to an earlier post on May 7, 2012 11:07:07 AM PDT
kenyan62 says:
It sees my network and it says ' unable to connect to wi-fi network '. My friends use theirs at work so that isn't the issue. Both have always worked just fine in the past. I guess I have to call kindle tech support. Thanks for the help :-)

Posted on May 7, 2012 11:32:04 AM PDT
If you don't want to call Kindle support, the only other possibility would be to reset your Kindle back to factory. Unfortunately you will lose all personal docs, etc. Since your friend's Kindle works, it sounds like something in the networking has become corrupt. Hopefully Kindle support will have a few tricks so you don't have to go back to factory settings. Good luck

In reply to an earlier post on May 7, 2012 11:48:05 AM PDT
kenyan62 says:
Thanks!

In reply to an earlier post on Jun 5, 2012 7:57:35 PM PDT
I was wondering did you ever get yours to work. I just bought a Kindle Fire last month and it was working just fine and now my WiFi isn't working anymore for some strange reason. I'm on my laptop and it's using WiFi, I also have a PS3, my kids have a Nintendo DSi and Nintendo Wii and the WiFi on there works perfectly. When I go to my Wireless settings it says that I'm connected but when I try to go to the app store it says No Connection (Retry) I have rebooted my Kindle Fire, resetted my router and nothing seems to work.

In reply to an earlier post on Jun 5, 2012 8:21:03 PM PDT
Devantier says:
Had the same recent problem over this past weekend. I tried unsuccessfully everything I know to try to connect and had to call customer service. They asked a few questions such as serial # of my kindle and usual restart. Whatever they did from their end now working okay.

Posted on Nov 3, 2012 1:11:39 PM PDT
We have 3 Kindles in our home right now. I bought a new router and all the computers and smart phones can use it to connect, but none of the Kindles can. What could be the problem? We are entering the correct password for the router.

Posted on Dec 9, 2012 3:47:24 PM PST
ReaderX says:
Having the same problem with my Kindle Keyboard since the 3.4 update. Previously worked fine. It can see the network but won't connect. All other devices at our home can. Tried all the following, to no effect:

1. Turned off password security on our network (and left it off for tests)
2. Soft reset kindle. No go.
3. Hard reset kindle, re-signed into account. Rescanned. No go.
4. removed networks and rescanned. No go.

Help!

Posted on Dec 29, 2012 4:11:46 PM PST
how to i get kindle support number I bought mine a few years ago no longer have the box it came in.I can't connect to wi fi

Posted on Dec 29, 2012 4:39:35 PM PST
Erika King says:
I just received a Kindle Fire HD as a gift and was able to connect to the internet at home using the modem and when I went to my boyfriends I entered the password on his modem because I couldn't use the internet while I was there unless I did. So my question is how can I get a connection when I am other places?

In reply to an earlier post on Dec 29, 2012 4:48:21 PM PST
[Deleted by the author on Aug 18, 2015 7:51:29 AM PDT]

In reply to an earlier post on Dec 29, 2012 5:18:21 PM PST
Last edited by the author on Dec 29, 2012 9:18:54 PM PST
Erika King says:
I am talking about when you are trying to use it out in a public place. I see people using their computers and tablets when they are out and about. Will it automatically connect to an area that has WI-FI?

Posted on Dec 29, 2012 9:21:21 PM PST
Erika King says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Dec 30, 2012 9:40:17 AM PST
JANK says:
and what fixed it please?

Posted on Dec 30, 2012 10:16:05 AM PST
JANK says:
I have had this type of No Internet problem with Apple products (Macbook, iPhones) and now my Daughter's Kindle Fire. My guess is these devices are having a DHCP problem that PCs don't have. Anyway if setting your Primary DNS to Google's 8.8.8.8 doesn't work (this was the Apple solution) then go to network settings and change from Dynamic to Static and enter the following:

IP 10.10.10.<a number above 20 to be sure>
Router usually 10.10.10.1
Submask 255.255.255.0
DNS1 8.8.8.8

From my experience and I have an IT background, it is NOT any upgrade or reset or anything but the network settings are screwed up. In laymans terms, the device is 'lost' and has no bearing on where to find a pointer (DNS) in the Internet. Good luck.

Posted on Jan 1, 2013 5:07:17 PM PST
J. Walker says:
I have been getting an error in connection message for the past 5 days. Ever since I connected to a wifi network at my doctor's office I have been unable to connect at home. I am able to connect on my laptop. I reset my router and I've restored factory setting on kindle with no success. It says "attempting" and "authenticating" but then gives error message. It used to say "obtaining IP address" but it no longer says that, so I know there is an issue there. Kindle support was unable to help me!

In reply to an earlier post on Feb 10, 2013 5:29:28 PM PST
Gail Higuera says:
sounds like a common problem. I was going to buy my daughter one but now that Im having the same problem as everyone else I think not!

In reply to an earlier post on Feb 10, 2013 5:34:08 PM PST
Jazzy_Jeff says:
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Posted on Mar 11, 2013 8:45:08 PM PDT
2fatcats says:
After a long long internet search, finally came up with a solution that worked for me (kindle,kindle paperwhite with airport express.) . Turns out according to the report that the Kindle device cannot connect with a router with "automatic" channel selection. You need to manually set the channel on your router to a number below 11. Hope this helps the frustration.

Posted on Mar 16, 2013 4:57:13 PM PDT
A. Rian says:
My kindle wont hook up to my wifi. I typed my wifi password in and it says unable to connect to "netgear83". Please check the password you have provided. I know it's the right password because I just hooked up my laptop and PS3 to my wifi.

Posted on Mar 16, 2013 6:32:36 PM PDT
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Posted on Mar 16, 2013 7:03:12 PM PDT
My Kindle Simple Touch works perfectly with my Linky wireless security settings set to WPA-Preshared Key and TKIP. To see those settings on the Linky enter 192.168.1.1 BTW My Motorola cable model settings show with 192.168.100.1

In reply to an earlier post on Mar 17, 2013 5:55:28 PM PDT
A. Rian says:
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Posted on Mar 17, 2013 6:08:26 PM PDT
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Discussion in:  Kindle forum
Participants:  191
Total posts:  359
Initial post:  May 7, 2012
Latest post:  1 day ago

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