Having been an Amazon customer for about the past 12 years on and off, I felt the need to make this suggestion:
For MP3 purchases, add a cart option to the pages!!! Here's my reasoning:
My latest experience with Amazon MP3 was interesting...to be nice. I was wanting to purchase one album, using partly mp3 credits and partly a credit card. Fine and dandy right? Wrong, my credit card was denied for some strange reason (had enough $$ on it) and in addition, Amazon now thought I had used all my free credits and thought I really had purchased the album.
This all even though it was obvious it was denied and stated so. So I thought to myself "I can either try again and just use real money instead of worrying about it, and be on my merry way, or fight this thing." Well, needless to say I took the first option. Did it work?
No. Not only did it not download the album, but it purchased a random song?! One that wasn't even on the album I was trying to purchase.
Ok. Now it's bad. Luckily Amazon has a "Call Me" option (lifesaver, I tell you)
Once I talked to the representatives, within a couple minutes they added the free credit back to my account, and in addition compensated for the random song. Within minutes! Amazing!
Finally I change the card, get the album with the free credits and part of my card!!!
Now, back to my point. How could this all have been avoided? A cart option! Authorize the card before the actual purchase, and go through a cart process. Sure 1 click is fast and convenient, but when you're on a budget it's not very reassuring to only be able to see all of the purchase details after-the-fact.
So please Amazon, add a cart option! Then people can load up on your high-bitrate mp3's and have confidence that their money isn't going to be gone with nothing to show.
Thanks in advance, I have confidence in you!
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