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Customer Discussions > Music forum

Cloud Player unknown artists/albums

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Showing 1-25 of 49 posts in this discussion
Initial post: Jul 27, 2011, 9:28:31 AM PDT
Ed Battle says:
I just now finished uploading 8,000 tracks to Cloud Player. Plain-vanilla upload of 100% previously-owned and paid-for CD tracks from my HD, all MP3s without limiting features. Everything plays fine.

HOWEVER, almost half these files are IDed as UNKNOWN ARTIST/ALBUM.

They aren't unknown artist/album in iTunes or in Google Music Beta, both of which identify all 8,000 plain-vanilla MP3s seamlessly.

Having 4,000 unknown artist/album tracks limits usefulness of the Cloud Player severely. Oddly, all the track names are correct, so the Cloud Player is at least able to ID filenames at the track level.

Has anyone else run into this problem? Is there any way to fix it? I simply won't take the time to delete, fix, upload 4,000 tracks one-at-a-time. Had hoped to do a side-by-side comparison of Amazon, Google and the forthcoming Apple cloud music services--but the inability to match up tags on thousands of tracks will be a deal-breaker in regard to Amazon Cloud Player.

Any guidance appreciated! There seems to be no direct customer service for this product on the Amazon website--that I could find anyway--so hope other users might have some ideas before I abandon the Amazon Cloud. Thanks!

Posted on Aug 10, 2011, 7:32:47 AM PDT
Mark from LA says:
huge problem on my end too. did you get this sorted? i even bought a program to "fix" the metadata, and it confirmed (like I thought) that there was artist and album information. amazon cloud just isn't reading it. help help.

In reply to an earlier post on Aug 10, 2011, 7:03:42 PM PDT
Ed Battle says:
Unfortunately, did not get sorted. I also tried to 'fix' the metadata (but there was nothing wrong with the metadata, just with Amazon Cloud). Had hoped to do a side-by-side with all the major new cloud music services (and I guess I did learn something from my 'test'...</smile>...) Sometimes, these issues are 1.0 problems, so I will probably try again a couple upgrades down the road.

Posted on Sep 8, 2011, 1:20:01 PM PDT
mlitty says:
I'm having the same issue. About 1/3 of my songs are coming up unknown, even though they are tagged in everything else. I like the player and the service, but fouled up tags will be a deal breaker.

Posted on Sep 8, 2011, 2:08:39 PM PDT
Steve says:
I'm seeing the same thing. The meta-data for certain albums is not being transferred correctly. I've tried uploading again but the same albums always have the problem.

Posted on Sep 8, 2011, 2:19:35 PM PDT
Ed Battle says:
I was the original post in this thread. I tried to upload some 'unknowns' again recently, just to determine whether the problem had been fixed. Unfortunately, not fixed. In the interim, subscribed to Spotify, which had no problem IDing all 8,000 tracks, doing the same perfect job as Google Music and iTunes. I frequently buy music from Amazon, and would like to be able to test all the cloud services going forward, so will continue to follow this issue--but I am certainly unable to make effective use of the Amazon cloud service as of September 2011.

Posted on Sep 21, 2011, 8:24:55 PM PDT
This has been a problem for me since day 1 when I began trying the service out when it came out months ago, and apparently Amazon is not attempting to fix it. This just isn't a viable solution.

Posted on Sep 30, 2011, 6:47:06 AM PDT
Brent Mair says:
Add me to the list. I even have tracks of Albums split. Some tracks have metadata information and others were imported as Unknown Album / Unknown Artist. And, no way to manually correct any data. Definitely inferior to Google Music.

Posted on Oct 3, 2011, 10:06:00 AM PDT
AVD says:
Having the same problem here. Google music also had the same issue but you can edit album and track info on their site after upload. Unacceptable from amazon.

Posted on Oct 4, 2011, 11:09:45 AM PDT
YRG says:
I'm having the same problem. Adding the ability to edit album and track info would be a suitable workaround. Correctly reading the track ID info would be better.

Posted on Oct 5, 2011, 7:29:41 AM PDT
Linda R. says:
Presumably Amazon could use/buy/rent a music fingerprinting program and correct this on the server, but what a pain this will be. So far only the 2009 Beatles Remaster albums are affected but I still have about 10.000 songs left to upload. Goodbye Beatles, Hello Unknown. Seesh.

Posted on Oct 13, 2011, 8:25:22 AM PDT
Jacob P Daly says:
Same problem here: cloud player can't read the tag info on about 25% of my tracks. Since the Kindle Fire totally depends upon Amazon's cloud service, this could badly undermine the popularity of the device.

Posted on Oct 14, 2011, 12:25:15 AM PDT
yeah, its great that I now have all my music on the cloud, but sucks that I have no idea what half of it is since all I have to go on it the track name and nothing else. Any word on a fix of this? I have no problem fixing it myself if you let me edit the album names. When I got into Itunes I spent weeks on my music making sure it looked nice and was easy to find. This seems like this is next new thing but come on, let me edit the titles and stuff! Its kinda unusable right now!

Posted on Oct 14, 2011, 7:09:55 AM PDT
Jacob P Daly says:
You would think that they absolutely have to fix this before the Fire launches. Can you imagine what would happen if the problem still exists on launch day and CNN runs a story about how you may not be able to access your music collection on Amazon's new tablet... right before Christmas?

In reply to an earlier post on Oct 16, 2011, 7:27:19 PM PDT
I suffered from this problem too - and asked Amazon about it and I got a fairly useless reply saying that my metadata must be wrong - but 99% of my music library was ripped with iTunes which you would think would "do the right thing". Anyway, I spotted an option in Itunes that fixed it for me (over 5000 songs in a 21000 song library). If you right-click on a song in iTunes there is an option for "Convert ID3 Tags" - and I initially selected v2.4 and noticed that the metadata disappeared in Window 7 file view, but if I selected v2.2 it came back - and this file when uploaded to Amazon had correct artist/album info! So I selected all files, and set them all to v2.2 (took a few hours), uploaded (took a day or two) and this solved the problem for me. Hope this helps someone. It was incredibly annoying and as pointed out in this discussion a deal breaker for the adoption of this service. I am surprised that Amazon hasn't taken this more seriously.

In reply to an earlier post on Oct 16, 2011, 8:44:35 PM PDT
Last edited by the author on Oct 18, 2011, 11:03:51 AM PDT
Jacob P Daly says:
Hey! That worked for me! Thanks a bunch!

Posted on Oct 18, 2011, 10:56:41 AM PDT
YRG says:
Thank you "specific person in MA" for your solution. When I Convert ID3 Tags in iTunes to v2.2 and then upload, the tracks correctly display artist and album in Amazon. This is a great workaround. Thanks again.

Posted on Oct 18, 2011, 2:27:41 PM PDT
Marcia Ann says:
I've had questions about Amazon's Cloud when I first learned of it & again lately. No problems per se, since I haven't used it yet, just questions. The first time I emailed Amazon, received answers to all but one; second time I called, went thru 2 reps that had the typical strong East Indian accents--very nice people but hard to understand. The first one didn't know what I was talking about, the second one read to me from the website, which I had just read. So I asked for a "cloud specialist" and was transferred to Washington state, and a girl, April, who sounded about 10 years old. She was great! Very knowledgable, bright, and answered everything. File extensions are the key, & as soon as I convert my music files, they are going up.

Posted on Oct 19, 2011, 2:20:29 PM PDT
Steve says:
Thanks "person in MA". This worked for me too. Why no official Amazon response yet. Now you've told them what the problem is maybe they'll fix it.

In reply to an earlier post on Oct 19, 2011, 4:52:01 PM PDT
Linda R. says:
Awesome. This worked great!

Posted on Oct 21, 2011, 4:50:03 AM PDT
Hmm. Converting to 2.2 is still not fixing the 'Unknown artist/album' for me. Anyone have any other ideas?

Posted on Oct 21, 2011, 4:31:13 PM PDT
Ed Battle says:
As the OP (original post-er) in this thread, thank you to 'Specific Person from MA'! His fix worked like a charm. As noted in my original post, I had uploaded 8,000 tracks--of which 4,000 uploaded as 'unknown artist/album', making Amazon Cloud Player useless to me. I have now deleted the old upload and reloaded the 8,000 tracks with no problems. Yay!

In case of interest, I did a Google search on ID3. I gather that ID3 is a widely-used standard--but not a standard in terms of a universally-used and enforced system set by a standard-setting organization.

ID3v2 has had three iterations: 2.2, 2.3, 2.4. My understanding is that 2.3 is the most widely used. Wikipedia tells me that 2.4 doesn't work for my Windows 7 OS. Quote from Wikipedia ID3 article:

"Windows Explorer and Windows Media Player cannot handle ID3v2.4 tags in any version, up to and including Windows 7/Windows Media Player 12. Windows can understand ID3v2 up to and including version 2.3."

Just as an experiment, I converted my 8,000 tracks to version 2.3. Amazon's uploader tool then only recognized 1,000 tracks as ready for upload.

I then converted all tracks to version 2.2, at which point Amazon's uploader recognized all 8,000 tracks and uploaded with no problems.

For me, then, the 'back to basics' earliest version of ID3v2 is the one that worked. Since most of the metadata that 2.3 and 2.4 can handle is in fact not relevant to my use of MP3 files, I am perfectly happy with the 'older' data format. Whatever works! Thanks again, 'Specific Person'!

In reply to an earlier post on Oct 24, 2011, 4:47:12 PM PDT
Richard says:
Worked for me as well

Posted on Oct 30, 2011, 5:20:30 PM PDT
jg says:
I had this problem with a few songs, but I don't use iTunes. I found this free download program that showed that some of the ID3v2.3 tags were "broken" and let me edit and fix them up.

Posted on Nov 11, 2011, 7:37:00 AM PST
[Deleted by Amazon on May 17, 2012, 3:05:49 PM PDT]
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Discussion in:  Music forum
Participants:  39
Total posts:  49
Initial post:  Jul 27, 2011
Latest post:  Jun 13, 2017

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