I purchased both the 9" and 11" pan and got both for $20 each plus S&H off the TV offer. I think for both including S&H, I paid about $60, which I consider a good deal for what they were claiming of these pans, in their TV ads.
Did not want or need the chopper especially at an additional $7 for shipping of a supposedly "free" item but they wound up shipping it to me anyway. Seems, with them, no matter what you WANT or ORDER, they'll give you what THEY want. Guess they've prior business experience in selling automobiles with their package "deals."
After about 4 phone calls I finally got satisfaction and the extra S&H refunded. Seems they " mistakenly" charged me estra for the shipping. Why is it companies NEVER mistakenly charge you less? hmmmm...
Long story short, the girl I placed the order with on the phone, told me I was just getting the pans and a lid ( for the 11" pan ) without the chopper. Obviously, the company sends what they want.
The pans are great though I find i must use some butter or spray in order to have the eggs or anything else, slide right off.
I Seasoned both correctly though did not see any "smoking oil" after 45 minutes so I figured they were done.
I am having trouble cleaning them. Seems that when making
bacon ( turkey bacon ) it causes staining in the pans that I am unable to get out no matter how much elbow grease I use. i also cannot find anything on their site on how to use their "Lifetime Guarantee. Guess I'll be calling them tomorrow again." Thank god for unlimited LD!
I have let the pans cool off entirely and soak in water overnight, I've let them cool and washed immediately afterwards, but the stains still exist. I heat them up slowly at the start of cooking, but still get same staining results with some foods, most of which are meats like bacon, sausage, steaks...etc. I've evened re-seasoned them twice since receiving them around Oct/Nov. Might have even been in Sept. I'm not exactly sure at this point until I find receipt.
My Question: Does anyone have a special method of cleaning these without ruining the pot's ceramic non-stick surface?
I'm getting ready to order another. Only thing is that I may have to go through another 4 phone calls and explanations with customer service to get exactly what i want and ordered.