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Customer Discussions > Textbook Buyback forum

Your review to the textbook trade-in service

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Showing 1-25 of 92 posts in this discussion
Initial post: Apr 15, 2011, 2:00:18 AM PDT
ShooperK says:
What is your experiences?
Pros and Cons?

many thx!

In reply to an earlier post on Apr 26, 2011, 3:52:01 AM PDT
T. Wright says:
My daughter has had a great experience. She goes to her college bookstore to see how much they will give her for her textbooks then she will go home and load them on Amazon to see how much they will pay her then she goes with the highest. So far the only book that has been rejected by Amazon was when she accidently sent the wrong book. The nice thing is Amazon will buy books that her campus bookstore won't. The shipping is easy too just put the label they send to you on your box and send it off. The wrong book that she sent was shipped back to her free.
She has purchased books too. Her college has a site on the campus bookstore site where she can look up the textbooks she will need for her classes. She takes that info and finds the books on Amazon to compare the prices. So far all the books she has bought on Amazon have been good quality books. She also has free Prime shipping as a college student. The only thing to watch for is some textbooks have dvds or cds to go with the book and you need to make sure it is included with the book you need to purchase.

Posted on Apr 26, 2011, 11:52:18 AM PDT
I've read so many mixed reviews as far as 'sellers' are concerned. The disconcerting complaints for me were about the 3rd parties being dishonest and abusing 'sole discretion' to the point of rip off. I agree with a lot of the threads that ask to please include the identity of the 3rd party for whom you are complaining. I have had nothing short of exceptional service from Amazon for years and remain loyal because of that. I am sure that if enough legitimate complaints were stated about particular 3 parties then Amazon would revoke said parties privileges. With that being said, I just dropped off a big box of DVDs and Books and they are on their way to Norham International in NH, so I will follow up to this post and other threads with my opinion when I know more. I did take pictures, in case the condition of my items is said to be less than promised, but to be honest, this was a practice run. I'm just as happy to have them out of my house, with exception of a few gems. We shall see!

Posted on Apr 26, 2011, 11:53:24 AM PDT
R. Wright says:
I have used it a few times and have had a pretty good experience. They have always given the price listed. They have only rejected two of my books due to "damaged binding" and one was the wrong edition and sent them back to me for free. The only cons I can think of is they can choose not to accept your book for any reason they see fit, and under certain circumstances don't even have to return the book to you.

Posted on Apr 26, 2011, 2:11:12 PM PDT
A. Magee says:
I have found it to be very good, However as it is 3rd parties you could have a different experience depending on the vendor. I traded in several books and have all of them appraised at the original condition/value. The amount that they give you is no where near as much as you can sell them for on ebay or to another student, however it is MUCH better then the school bookstore buyback (at least at my school) for most books. However you do need to watch out as sometimes the school might use a particular book that other schools don't really use and the school bookstore might pay more for or else just buy used that book that the online vendor might not. Also this is especially true for books written by the faculty of that school. In general though I found the experience to be good, and if you do feel that you are being ripped off I have found Amazon to be exemplary with dealing with those types of situations.

Posted on Jan 3, 2012, 11:49:06 PM PST
I had a bad experience with it. my books were in better condition then "Good" and I still got the "good" condition price, which i found it unfair because i did not have an option to change the condition of the book to a better one. Will never use it again.

Posted on Jan 8, 2012, 7:52:26 AM PST
J. Harpel says:
I've had a somewhat good experience with it. The only downside for me is that it's been almost a full month, and not all of my books are done processing. Which is frustrating because I'm right before my next (and last!) semester, and am trying to buy my books for that to make sure I have them on time. So far, they've accepted all of my books in good condition, and I've made more money than I would've if I sold them back to the bookstore at my school.

Posted on Jan 8, 2012, 4:45:40 PM PST
S. Smith says:
I love it. I got more back for a book than I paid for it at my school, and it was easy to do.

Posted on Jan 8, 2012, 8:43:16 PM PST
I sold all my text books to amazon.com & followed the instructions. print out the lable,mail in the books and I should receive an amazon gift card for 282.90 in the mail. that was last Spring...9 months ago. What ever happened to my gift card???? my name is Michele Keating email was tk3345@ comcast.net at the time...its now keating3611@comcast.net. wonder if I'll ever see that money.

In reply to an earlier post on Jan 8, 2012, 10:29:13 PM PST
Last edited by the author on Jan 8, 2012, 10:30:17 PM PST
Timothy (or Michele, as the case may be), first of all, you wouldn't get a gift card in the mail, as it would have gotten automatically deposited into your Amazon account. Second, these threads are NOT the place to address customer service issues that are not just general questions the public can answer. They are just customer discussion threads, and NOT a means to contact the site. You should have contacted the customer service people at Amazon nine months ago for assistance if you needed it. You could still try contacting them, but in all honesty, it's a bit late to be asking about it, and far too late for them to file any claims or anything if your package went lost enroute or whatever. But, there is a "Contact Us" button on the right side of the Help page. You can also access your trade-in account from the right hand side of your main account page, and it'll show the status of all your trade-in transactions. I do strongly suggest you remove your e-mail address from this open public forum as well. I don't think you want just any random person having access to it.

In reply to an earlier post on Jan 16, 2012, 6:27:10 AM PST
It is a great feature amazon offers. There are just two things i wish they did differently. One is that i wish they gave you an option of the condition of the book. they only offer 'good.' they should offer more money for like new. also, i wish they shipped it priority. It's day 19 since i shipped three books and they still haven't gotten there. I called the post office and they said since it's not priority, sometimes it will just sit in the post office for a week or two at a time if they're busy. but i think you actually get more money out of doing it this way than selling used. well, i hope i will at least.

In reply to an earlier post on Jan 16, 2012, 6:46:04 AM PST
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In reply to an earlier post on Jan 16, 2012, 6:46:40 AM PST
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In reply to an earlier post on Jan 16, 2012, 6:48:13 AM PST
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In reply to an earlier post on Jan 16, 2012, 12:18:05 PM PST
Veronica, it depends. You need to go to the listing pages for those books and see if they have a trade-in value to them and see what it is. Without knowing what the books in question are, none of us can possibly tell you what they'd trade-in for. There is not any different amount for very good condition with books either. They usually only have one condition level and one offered price, unlike video games, movies, and so on that usually have multiple condition choices.

Posted on Jan 17, 2012, 10:22:48 AM PST
Chuck says:
Used it once. No problems.

Posted on Feb 16, 2012, 7:53:44 AM PST
krazymonkeys says:
I sent in six books in the same package. Three were processed and credited to my gift card account almost immediately and one was sent back due to mismatched ISBN. The other two I have had quite a bit of trouble with. The Amazon trade-in policy states that the items will be processed within two business days. After a week, the other two books were still in "pending" status, so I contacted customer support. I was told that the items were shipped to the seller and they would make the determination as to if the books met the criteria and they would be processed soon after. Those books were put in "processing" status that same day. Now, over a week later, they are still in "processing" status and no one I have spoken with knows when the "processing" will be complete and I'll receive credit for my books. Use this service with full knowledge that you are at the mercy of whatever seller chooses to accept your books and that the two business day processing that Amazon advertises is apparently of no more value than the web space the writing takes up.

Posted on Feb 17, 2012, 3:57:29 AM PST
ed says:
Could not be more pleased. I was very hesitiant to try this program after reading many negative posts. On Sun 2/12 I dropped off at UPS my box of 11 books. I packed very carefully lining the bottom of the box with a piece of corrugated card board and put another piece on top of the books too. No reason to have the books cut when opened. The box was received and signed for on Thurs 2/16. Today, Friday 2/17 , there is a full credit to my account. I will continue to use this service.

Posted on Feb 17, 2012, 4:02:41 PM PST
K. Shoup says:
I have bought and sold books many times through Amazon. More than pleased. Amazons customer service is the best, I am a very loyal customer!

In reply to an earlier post on Feb 23, 2012, 6:21:37 AM PST
S. Warren says:
Horrible! I traded in brand new text books that were never used or opened - they were in PERFECT condition and packed by UPS. 3 of the books were returned because of "damaged pages" which had to have happened in shipping or at Amazon. The textbooks haven't been returned to me yet, so I don't know what the real damage is, but there wasn't a mark on them when sent. I was very surprised as I never had a bad experience with Amazon.com previously - I will never use this service again as it is completely untrustworthy!
S. Warren

Posted on Feb 25, 2012, 10:48:25 AM PST
Cat Lover says:
5 never used new books were sent in one carefully protected package. Package received. Three were accepted by Amazon. Two were found to be unacceptable with reasons: "pages damaged" on one and "binding damaged" on the other. These two books were returned. The "binding damaged" book has its hard cover ripped apart! The other had cigarette burns on the inside cover page. If one reads the process by which a book is accepted or rejected by "Amazon or Merchant", it is obvious that the other party decided to NOT honor the agreement and damaged the books so that they can be rejected. Or the books were handled in abusive manners. I do not believe that Amazon did it. Amazon should investigate the process or has its own people to do the initial first round inspection before the books are passed onto the "Merchants". I should also add that other book buyback transactions with Amazon were fine. But having new books damaged and returned is very disturbing. Amazon is still a "book" company to many of its customers in a symbolic way and how it handles books, whether old, used or new, are dear to the heart of all book lovers.

Posted on May 10, 2012, 4:03:32 PM PDT
From the information provided by Amazon regarding the product condition, it seems that they will refuse a product in a lesser condition than that stated on the "Trade In" page because the books are supposed to match the description exactly. My books are not in "Good" condition - I mean, they're technically in very good condition but I highlighted and made notations in all of them. If I send them in, what can I expect? I don't want to send them in without knowing that if Amazon keeps them, I will get some compensation.

Posted on May 20, 2012, 2:08:38 PM PDT
Kaui Chou says:
This service is excellent in a sense that I have never got any of my books returned back. HOWEVER, I am not happy that AMAZON do not lock in book prices for what they say they would have bought it back from you, when you first buy the book, they will usually give you a price of how much they will buy the book back from you. BUT, it is NOT a guaranteed price. Be forwarned. I do believe there are other websites like textbooks.com that would lock in their buyback price when you first buy the book, they will tell you how much they are willing to buy it for, and that price will not go down, as long as you sell it back when the semester is over.
I just bought a textbook at the beginning of this semester for $70. And the price they said they would buy it back from me was around $50. I just checked, and they are only going to give me back $20 because the book is useless, a new edition just came out. I would not have bought the book if I knew I would only get back $20. I would have bought the older edition. You can easily get away with buying an older edition. They only make minimal changes in the book. They revise it to profit from us. Anyways, this is just my thoughts and experience.

In reply to an earlier post on May 21, 2012, 1:27:05 PM PDT
Jencredible says:
I would like to know the answer to this very question. I have a few books I would like to trade in, but what is there policy on books that have been highlighted?

In reply to an earlier post on May 21, 2012, 4:11:00 PM PDT
The gift card was credited to your amazon account if you read into it you will find that it then says it will be credited to your account. after mentioning it is a gift card because it would not make sense for them to send you a physical gift card seeing as amazon is basically only online.
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Discussion in:  Textbook Buyback forum
Participants:  72
Total posts:  92
Initial post:  Apr 15, 2011
Latest post:  Feb 10, 2017

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