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Customer Discussions > Textbook Buyback forum

Your review to the textbook trade-in service


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Showing 1-25 of 92 posts in this discussion
Posted on Feb 10, 2017, 9:45:41 PM PST
Last edited by the author on Feb 10, 2017, 9:46:14 PM PST
I'm quite disappointed. I am a college student who always buys and trades in books with Amazon but this last time I had an issue. I traded in my macroeconomics book and my account got credited for it so I bought the textbooks I needed for this semester. Then when they received it they said they couldn't take it because there was water damage. So they charged my debit card, which is fine because that is their policy. What I have a problem with is that the text book was in the exact same shape as what they sold it to me in. I got the book back and I looked at it and had my parents look at it. There is absolutely no water damage. The textbook could have been used. I wouldn't have even minded if they gave me $10 for it, at least it is something. I am very disappointed and if I find someone else who will let me trade in my books, I will do that instead.

Posted on Jan 21, 2017, 9:29:08 PM PST
Holly says:
I sold 2 books through this program. One was sold and I received the credit as promised, but the other was rejected because it was a teacher edition, when it most definitely was not.

In reply to an earlier post on Jun 6, 2016, 5:58:03 PM PDT
HORRIBLE! This is such a rip off. Ive used this program before on a cheap book and I received the money right away. I sent in a book that was worth $40 through their trade in program over a month ago and still have not received anything for it. I have called 7 times and each time they have told me to call back in a week. I called today and they agreed to give me a "promotional certificate" for the amount the book is worth and they told me it could be used on only products shipped and sold BY AMAZON. They said it would be deducted automatically when checking out. I tried 5 different products shipped and sold by amazon and it does not work in any of the steps nor does it give me an option. These people need to get off their lazy as*es.

Posted on Jun 2, 2016, 4:44:19 PM PDT
GR says:
I have been a long time customer of Amazon, now Im using the book buy back and its has been horrible.
mailed books may 18th with amazon printed shipping receipt. They received the books 27th and never updated receiving info. contacted customer service twice and they told they have received the books and still are processing. they never updated the receiving info and now it is june 2 and no payment for books I sent them. I would recommend using chegg or other book buy back programs. Amazon is dropping the ball with this program.

In reply to an earlier post on May 23, 2016, 12:43:13 PM PDT
Don't waste your time. I've sent in 3 books, the first I got money right away. The other two I sent I haven't received anything.. And it says they haven't received it but ups said they did almost a month ago. I've called support 4 times and they keep telling me give it another week each time I called. This is ridiculous.

Posted on Dec 15, 2015, 10:02:24 PM PST
Last edited by the author on Dec 15, 2015, 10:03:17 PM PST
Ace Finlay says:
think I'm willing to try this, not hearing things about people getting charged for shipping, if you have please let me know, but overall this sounds like a much better deal on average then a pawn shop. haven't been to many, but more often then not you get a dime or a quarter for stuff and or they won't take books. potentially good money for items that I may or may not ever be able to sell easily on my own.

In reply to an earlier post on Oct 10, 2015, 8:08:35 PM PDT
Barb says:
Horrible! They basically stole an Algebra book from me. I traded in three books, I sent them in the same box. Amazon told me they received only two of the books and did not give me credit for the third. I have no proof. NEVER TRADE IN HERE!

Posted on Sep 25, 2015, 11:27:30 AM PDT
When this service started years ago, it worked well and within the timeframes Amazon specifies. However, after Amazon began working through a mysterious third party provider to buy the books on their end, it has been absolute crap. In fact, I have seen numerous other book tradein stores require you ship it to the same city/state, so I am guessing there's one company lagging the whole damn process up. I'm on my fourth time this year of a 25+ day wait. Books were delivered the 6th of September (actually delivered to the third party, not just UPS's dropoff), still not updated. I do not even call Amazon customer service anymore, as they just issue an Amazon credit, which is only good on items sold and shipped directly from Amazon. The best suggestion I have is to wait it out. My last turn-in took 38 days from the date of delivery to process. Good luck.

Posted on Sep 20, 2015, 9:14:45 AM PDT
Alex says:
So far, my first textbook trade in experience with Amazon has been terrible. I sent in my textbooks on September 1st and thought I would check on the payment, since it's been 20 days. The first thing amazon shows me is that the package has not been delivered yet, but when clicking on 'track package' it shows as delivered. Amazon, please show consistent information!

After seeing this, I called customer service to find out what was going on and had a terrible experience on the phone as well. I talked to a total of three different people, because the first two people didn't understand that I was talking about a trade in, not an order that I had placed. I had even answered a question about what my call was regarding before placing the call to customer service, so they should have known. Amazon needs to do a better job of training their employees on all of its programs, because it was evident that the first two people I talked to had no idea about the trade in program. The 45 minutes I spent on the phone didn't even get me anywhere. I was just told to wait and if the payment was not on my gift card balance in 10 days, it will be reported as lost... no answer as to whether they actually received my textbooks or not.

Long story short, if it's going to be this much of a struggle to sell my textbooks to amazon, in the future I'll take a few dollars less and use another company.

In reply to an earlier post on Aug 28, 2015, 6:54:12 AM PDT
D. Jackson says:
Johanna thank you for your insight.

What was the eventual outcome? I'm dealing with a similar situation now.

Thanks. -Dan

Posted on Jun 11, 2015, 10:30:21 AM PDT
Last edited by the author on Jun 11, 2015, 10:37:33 AM PDT
Johanna says:
I'm on my third time trading in my books, and honestly regret doing it even once. Fool me once, shame on you...fool me three times, and I can't even blame them anymore. This is my own stupid fault.

The first time I used the trade-in service, they mysteriously lost the 3 most expensive books I sent in. They say they didn't even receive them, but I sent all 12 books in one package, and they got the other 9 of them.

The second time, I sent in 10 books. They received all of them, but it was so long past the date UPS had reportedly delivered them (based on tracking the package) that I got worried and called customer service. They weren't able to easily tell me where my package was. They suggested I call UPS to inquire about the actual delivery date. UPS told me it had been delivered on the exact date it said it had been on package tracking. I called Amazon back, relayed the information, and it took them a while to "find" my package and to see that they had indeed received it but that it ~just hadn't been processed yet~. Miraculously over the next few hours, the package status changed from "Not Yet Received" to "Processing" after almost TWO WEEKS of it being "Not Yet Received" when UPS said it had been delivered.

I'm on my third time now, and it's shaping up to look the same as all the other times.

I understand working in customer service can be an absolute nightmare, but I was never rude or hateful toward the trade-in team. I was always respectful and tried to work with them, and they were always nice and polite over the phone. I'm sure they have times of the year that are busier than others and that they are processing many packages at the same time. However, I think they need to be more transparent and forthcoming about what goes on behind the curtain because from an outward perspective, it seems like a disorganized, chaotic mess.

I'll be taking my business elsewhere next time.

In reply to an earlier post on May 30, 2015, 8:29:25 PM PDT
S. Brooks says:
Most aren't commenting on the pricing difference between what was initially proposed and what they got....they're concerned with the uncertainty in how their books are being handled. It seems no one knows what really happens to their book once it's sent in. There's no transparency in the process for the sellers.

Posted on Apr 25, 2015, 12:43:30 AM PDT
Winnem909 says:
Do you think posting pretty much the same comment 4 different times gets your point across more effectively? And the majority of the people here aren't complaining because they don't know how supply and demand works. They're complaining because Amazon explicitly states how they're process works and they don't adhere to that process at all. And I don't remember the exact things that amazon states, but for example, they might say that within a week of receiving a shipment they will pay you but some people may have to wait a month. And for some, they end up losing shipments and giving you Amazon credit, which while nice, is not cash. I agree complaining to the BBB is useless, but your not understanding the big problem here.

Posted on Apr 25, 2015, 12:08:11 AM PDT
Last edited by the author on Apr 25, 2015, 12:08:57 AM PDT
Charles C. says:
Sounds like a lot of folks have no clue how buying ans selling textbooks works. Its completely a supply/demand based transaction. Its why you can come on to find a book and it is $20 one day and $40 a few days later. When you first checked in they had a lot of books from plenty of sellers. When you checked back there were fewer books available from fewer sellers. Supply and demand. Selling works the same way. Hotel rooms, car rentals, airline tickets all work the same way. Perhaps Amazon could make that easier to understand but the fact is ignorance of the process on your part does not constitute an issue for Amazon.

In reply to an earlier post on Apr 25, 2015, 12:02:55 AM PDT
Charles C. says:
Good luck. The BBB can't do a thing. It i snot a government agency and has absolutely no power. Why do people think the BBB has the ability to do something? I guess you put "Bureau" in your name and the rubes buy into it. Its impotent. You won't get anything that way.

In reply to an earlier post on Apr 25, 2015, 12:00:05 AM PDT
Charles C. says:
Guess what the BBB can do? Not a damn thing. It is not a government agency and has zero power. They tell you so on their website. All they can do is take your complaint and make it available to anyone who inquires about the business you reported. Guess what Amazon does if the BBB calls? Not a damn thing. They know it is an impotent organization.

In reply to an earlier post on Apr 24, 2015, 11:57:59 PM PDT
Charles C. says:
Guess what the BBB can do? Not a damn thing. It is not a government agency and has zero power. They tell you so on their website. All they can do is take your complaint and make it available to anyone who inquires about the business you reported. Guess what Amazon does if the BBB calls? Not a damn thing. They know it is an impotent organization.

Posted on Apr 1, 2015, 9:35:23 PM PDT
Last edited by the author on Apr 1, 2015, 9:39:31 PM PDT
C. Worth says:
Steer clear of this trade-in service if possible. Communication by customer service has been awful. Like many of you are reporting, my trade-in status has not changed from "Not received" since delivery was confirmed a week ago. I've gotten the same e-mail telling to "Contact on so and so date, if it doesn't change" twice with two different dates. This service is more inconvenience than what it's worth, especially when you're a student hoping to get credit for next semester's books in a timely manner.

Posted on Jan 7, 2015, 1:41:36 PM PST
L R says:
How many have actually filed a complaint with the BBB?

Posted on Jan 5, 2015, 11:53:33 AM PST
Winnem909 says:
I will be emailing Amazon later in the afternoon, since I was told to wait till the end of the day, and then I'll update this post. Thanks for informing me on what exactly promotional credit is, otherwise I wouldn't have known. I turned in a little over $300 dollars as well, and being limited to Amazon-sold only items seems stupid, especially when it's a problem on their end that is causing this. However, to Amazon's credit, I recently ordered a $150 watch that was stolen off my porch. I know because I found the ripped open box with my name on it in my neighbors yard. However, I went to my orders page, and clicked that it never arrived and Amazon then next-dayed me a another new watch. So they have their downs, but they have their ups as well. I will still be a dedicated user of Amazon Prime after this incident, I just won't use their troubled trade-in program.

In reply to an earlier post on Jan 5, 2015, 11:30:17 AM PST
BKRules says:
So what's happened since AUgust?

In reply to an earlier post on Jan 5, 2015, 11:29:54 AM PST
BKRules says:
Please update us on what has happened since December 21. DId you get your credit or a gift card? There are others of us in the same boat waiting.....

In reply to an earlier post on Jan 5, 2015, 11:28:42 AM PST
BKRules says:
According to reviews, the promo credit only allows you to buy items directly from amazon so if you want to purchase say a textbook through another seller (but fulfilled by AMazon) you are out of luck. I am looking at over $300 in credit owed my son. (B. Kish) We need to get him his new textbooks by the time he heads back to college this Sunday! Like I said, I have done trade ins for 2 college kids in our household without any delay or problems until now. Anxiously awaiting to see what happens tomorrow but I am definitely going to call them and request a GIFT CARD not promo credit and raise a HUGE stink and socially media blitz if I get the run around. I suggest you do the same! Like I said, I have been a big fan of amazon for years but don't appreciate the anxiety this situation is creating. Unhappy customers need to utilize their consumer power and not feel powerless. COntact the BBB and your state's Attorney General, research how to get in touch with the company's corporate top brass, etc and let your voices be heard if things aren't resolved in a legal and satisfying manner. ALso look into what UPS will do for you if Amazon is saying the package is "lost". good luck!

Posted on Jan 4, 2015, 1:30:35 PM PST
Winnem909 says:
I'm having the same issue. I mailed my in on Dec 19 and they arrived the 26th. Yet it stills says "not received" on my account. I was told by customer service to wait till Jan 5 to email them to get the promo credit. Is promo credit bad? The way you speak of it, I'm afraid it's something to be worried about. This is my first experience trading in anything to Amazon, and I can confidently say I most likely will not do it again. ESPECIALLY, when they advertise it will take approx 2 days, when that is clearly not the case. And some may say it's due to the holidays but I doubt that would warrant this long of a delay over their estimated time.

Posted on Jan 3, 2015, 8:36:49 PM PST
Last edited by the author on Jan 3, 2015, 8:39:55 PM PST
BKRules says:
I mailed my son's textbooks back on December 20 from central MA. UPS delivered them to PA on December 26 according to tracking. Usually books ship there more quickly but I'll blame that on the holiday. It is Jan 3rd and still listed as "not received". I have been successfully trading in textbooks for both my son and daughter for over 2 years now and have had much quicker service (trouble free) from Amazon in the past. I had my son send customer service an email and they want us to wait until Jan. 6 at which point they will issue "a promotional gift" for the value. These recent events (or lack thereof), along with some of these reviews make me very nervous!! These are VERY expensive Sci/Math textbooks - 2 at almost $200 retail each and 2 others at over 100 each! They were returned in like new condition. (my son is a 4.0 student who barely opened them) If I get this promo credit there will be a HUGE stink to be made all over social media. I am a consumer advocate and won't back away silently. I will update this post as soon as I have any news/
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Discussion in:  Textbook Buyback forum
Participants:  72
Total posts:  92
Initial post:  Apr 15, 2011
Latest post:  Feb 10, 2017

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