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Customer Discussions > Textbook Buyback forum

Why did the text book I traded in to Amazon get rejected for "Mismatched ISBN"?

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Showing 1-15 of 15 posts in this discussion
Initial post: Jun 1, 2012, 9:15:45 AM PDT
Obotnus says:
I double checked the ISBN before I shipped it and made sure it was correct. It got rejected and sent back to me for mismatched ISBN. I checked the ISBN again after I got the book back and it's still correct.

"After thoroughly checking your item, it was rejected due to the following reasons:

Mismatched ISBN

The item will be returned to you. You will not receive any Gift Card amount for this item."

For the record the book does not include any CDs, software, etc. and I made sure it was the ISBN for the hardcover version.

Has anyone had this issue before, or can someone explain why this happened?

In reply to an earlier post on Jun 1, 2012, 10:29:20 AM PDT
Last edited by the author on Jun 1, 2012, 10:30:07 AM PDT
Hi, It could be because this book has two different titles.
HOUSE OF THE HANGED ( which seems to be the paperback, published before the hardback)Odd.
Hope this helps

Posted on Jun 1, 2012, 12:55:45 PM PDT
abmiller says:
I just had the same thing happen to me. I also double checked everything. My book was a biology textbook.

In reply to an earlier post on Jun 1, 2012, 2:48:37 PM PDT
B. Flagg says:
Yes, I had the exact same thing happen to me in January. I was too tired to fight it!

Posted on Jun 2, 2012, 3:57:34 PM PDT
abmiller says:
When my daughter bought the book it came with a disk that was only good for one semester. Is there a way I can sell it back without the disk?

Posted on Jun 4, 2012, 8:09:47 AM PDT
Mysticism says:
I had this happen to me too, but considering the fact that they only valued my school textbook at $10 at the time (versus the $50-60 that it suggested to me when I ordered it) I never got around to asking why. I bought the thing off Amazon, and the book I got matched what I needed. I would have never suspected there'd be an ISBN issue.

In reply to an earlier post on Jun 4, 2012, 8:11:37 AM PDT
Me, too. And then I got an email (just as the UPS guy was dropping the books off) that Amazon would like to buy it. Has anyone gotten an answer?
Your reply to Andrea Wilson's post:
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)

In reply to an earlier post on Jun 4, 2012, 8:26:15 AM PDT
M. Arenson says:
This happened to me as well. It was a small publisher so it wasn't in Amazon's big system. I didn't mess with it to try to get it listed though (still on the to do list).

Posted on Jun 4, 2012, 10:09:48 AM PDT
Obotnus says:
Obviously this is an issue Amazon needs to address. I will attempt to contact Amazon if this happens again in the future, but I will let it slide this time since the book is worth almost nil.

In reply to an earlier post on Jun 4, 2012, 11:17:26 AM PDT
I just finished the "Live Chat" with Amazon. Apparently there has to be a merchant looking for that book before they will let you trade it in. They made it sound like they rejected because the ISBN#s didn't match but it was clearly the books I purchased - even the picture of the covers were there!
Here was the final answer "I apologize for the trouble. Thank you for your feedback about the trade in. I will forward this to the appropriate department so we can improve our trade in program. "
Oh's only a matter of time before Amazon & WalMart rule the world!
Good Luck!

In reply to an earlier post on Jun 24, 2012, 9:04:28 PM PDT
S. Patterson says:
The same thing happened to me. It IS the EXACT book...I just emailed them and going to call as well. I will take pictures of the book and RETURN it again...IF it happens again, I will contact the better business bureau...think this would warrant a class action suit...LOL!?

Your Amazon Marketplace Trade-In Has Been Received (TRN-5858418-7569603)
FROM: Marketplace
Thursday, June 14, 2012 4:56 AM
Thanks for your trade-in, Shelly McAninch! Your trade-in has been received and processed.
Trade-In Summary:
E-mail Address:
Ship From Address:
Shelly L. Patterson
Cape Girardeau, MO 63701-4420
United States
Trade-In Details:
Trade-In #: TRN-5858418-7569603
Selected Return Option: Return the item. Return shipping is FREE. You will not receive any Gift Card amount for the returned items.
Campbell Biology: Concepts & Connections with MasteringBiolo... (MY BOOK HAS THE CORRECT ISBN# BUT DOES NOT SAY MASTERING BIOLOGY....)
ISBN-13: 9780321696489, ISBN-10: 0321696484
Wrong Item 1 Returned 1 $0.00
Total 1 $0.00

Posted on Jun 26, 2012, 5:00:13 PM PDT
S. Patterson says:
GOOD news...I CALLED Amazon and spoke with a rep and asked WHY my nook was rejected for WRONG ISBN #. They informed me that the only thing they could do was contact the 3rd party vendor and give them the complaint and for me to RESEND the book. They said I was NOT able to contact the 3rd party vendor myself. I asked to speak to a manager and was told the same story. After the call, I received an email asking if my reason for calling had been taken care of or NOT. I responded to the survey link and noticed at the end of it was a button to click to request someone to call me "NOW" or "IN 5 MINS". I clicked the in 5 mins button and low and behold, in exactly 5 minutes mt phone rang and it was an Amazon "customer service specialist", named Maurice (from 206-922-0865). He heard my complaint and immediately told me he was applying the $78.50 credit to my account in the form of a promotional certificate. He explained it would only show up when I was ready to checkout. It can ONLY be used to purchase items from AMAZON and NOT third party vendors, but that will be ok with me. He told me to KEEP the book and do whatever I wanted to with it, so I am selling it to ANOTHER site that buys books!! CALL NOT give up. When you get the email, as I did, click the option to have saomeone call YOU back...Good Luck!!

In reply to an earlier post on Jun 26, 2012, 10:35:44 PM PDT
Last edited by the author on Jun 26, 2012, 10:36:30 PM PDT
Obotnus says:
Wow thank you S. Patterson for such a thorough investigation. I gotta hand it to you for your persistence and I'm glad to hear you've finally gotten your credit for the book. Unfortunately one of my most hated things to do in this world is to go through the customer service procedure of calling number after number, e-mail after e-mail, and waiting after waiting. It's torture to me and I just don't have the patience or nerve put up with it. Hopefully what you've done strongly pushes Amazon to stop wrongly rejecting books for the wrong isbn reason. Again, your persistence at dealing with such humdrum is commendable.

Posted on Jun 28, 2012, 2:36:42 PM PDT
ryan says:
You guys do know how to read the ISBN off the book right? I only ask because none of the stories say "I doublechecked the ISBN on the book and it matched the one I wrote down." The reason they have you verify the ISBN is because it's a unique id that can distinguish between 2 copies of a book that otherwise seem identical.

Posted on Jun 28, 2012, 4:54:37 PM PDT
J. Hoffarth says:
The same thing happend to me and like S. Patterson I spoke to customer service and when they didn't help I responded to the follow-up email that I was not satisfied with my response. I just got off the phone with customer service and they have issued me a promotional credit for the amount. It only took a few minutes and there was no hassel to it.
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Discussion in:  Textbook Buyback forum
Participants:  11
Total posts:  15
Initial post:  Jun 1, 2012
Latest post:  Jun 28, 2012

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