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Customer Discussions > Textbook forum

Attention all Textbook SELLERS!!!

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Showing 1-25 of 39 posts in this discussion
Initial post: Mar 15, 2012, 8:49:50 AM PDT
Last edited by the author on Mar 15, 2012, 8:56:47 AM PDT
C.N, says:
I would like to voice my disgruntled opinion on the textbook selling and buyback process. I am getting tired, frustrated, and angry when I buy a textbook with a specific ISBN number and what I receive is the Instructors edition, Global Edition or some other edition other than the one I specifically bought. This has happened 80% of the time from the 30+ textbooks I have bought in the past 4 years.

If you are selling a textbook and you advertise it as the student edition but you send the buyer something else, although the content may be the same, it is still false advertising. This makes me not want to buy on Amazon anymore. Most of the time the Buy Back system does not accept other editions other than the Student edition making the Buy Back process useless. I end up having to sell them on my Amazon account, incur Amazon commission, and go through more of a hassle just to get a small percentage of my money back.

At the very least, you as a seller could put a note in the "description of the condition" that tells the buyer what version it is other than the one that you listed it under so that the buyer at the very least can make an informed purchase. I always put what version it is and it literally takes an extra 5 seconds to type it out.

In reply to an earlier post on Mar 15, 2012, 1:41:47 PM PDT
Last edited by the author on Mar 15, 2012, 1:42:58 PM PDT
I completely agree with you. It is absolutely ridiculous how many sellers here violate the rules without thinking anything of it. But then, the rules say the book you sell MUST match the listing you sell under (same ISBN, edition, etc.). So, I demand a refund on all those "other" editions, and I do not list any books for sale improperly at all. Because, really, if you sell those other editions under the listing for the student edition, you're breaking the rules as well. You might be being slightly more polite by disclosing the edition, but it's against the rules regardless. That's what Craigslist is for, to sell the stuff you can't sell elsewhere.

Posted on Mar 15, 2012, 2:06:29 PM PDT
Last edited by the author on Mar 15, 2012, 2:09:10 PM PDT
C.N, says:
Ah I didn't know that. Looks like I'll be selling on craigslist more often then.

More often then not the books don't come in until right before my class or the day of. I can't ever wait to send them back get a refund then buy another book. It would be nice to know in the first place so I don't waste my time trying to go through the buyback process.

In reply to an earlier post on May 16, 2012, 10:52:41 PM PDT
nursee77 says:
i know the frustration.. i bought a nursing textbook that was printed in either a two volume set or the two volumes combined in one book.. the seller sent me volume one.. it was listed as one volume.. the wording makes a difference, but i was lucky that the seller refunded me the money and said for my troubles to keep the book.. and if he came upon the second volume he would contact me and send it free of charge.. nice guy.. book was in pristine condition and arrived fast.. i couldnt give him a bad rating if i tried.. but sometimes its on amazon themselves and not the actual seller..

Posted on May 17, 2012, 12:09:36 AM PDT
Last edited by the author on May 17, 2012, 12:10:36 AM PDT
J. Hill says:
I've been having this issue as well. I most recently received an older edition of a textbook that I paid $55 for. When I got it, I looked up the ISBN and found that it was actually worth $0.01 + shipping. The seller knew exactly what she was doing. She purposely sold it on the listing for the newer edition so she could get some money out of it. Weeks later, I finally got my money back but it was a huge headache and I didn't have a textbook for the first week of class because of it and I had to buy a second copy while waiting for the refund on the first.

I remember also getting the wrong math book. It was so close to the correct one that I didn't even know it was the wrong edition until I went to sell it back. It turns out the book I paid $170 for was only worth $50 if the seller had put it on the right listing page. I guarantee it was no mistake and the seller got away with it because it had been 3 months since I had bought it.

Posted on May 30, 2012, 12:07:59 PM PDT
Drew says:
I have to agree. The same thing happened to me, I bought a book worth +$100. It was supposed to be hardcover, US edition according to the ISBN and description, which I needed. The seller sent me a book that stated on the back was illegal for sale in the US. It was also a soft cover, the SI edition, and worth approximately $50, with a different ISBN. I'm sure the seller had intentions of ripping someone off.

Posted on May 30, 2012, 2:55:47 PM PDT
CDaniels says:
What's wrong with getting a Teacher's Edition? This hasn't happened to me, but I seem to remember in high school that Teacher's Editions had all the material+ answers to problems+ lesson suggestions. Sounds like a bonus to me! Getting the wrong edition or incomplete materials is of course a serious problem, but that seems an entirely different than getting the same material+ extra.

In reply to an earlier post on May 30, 2012, 3:01:18 PM PDT
CDaniels says:
"illegal for sale in the US" Personally, I don't like laws that make the sale of a book illegal anywhere. How do you know it was worth $50??? Did it have a printed price in a different currency?

In reply to an earlier post on May 30, 2012, 3:10:02 PM PDT
C.N, says:
The teachers addition doesnt mean any extra content. Only that it was part of a select number of books that they gave to teachers for free. Many even say on the book do not sell them because it drives the cost of books up. They almost always have a different ISBN and thus you can't sell back to Amazon because the ISBN wont match.

In reply to an earlier post on May 30, 2012, 7:41:50 PM PDT
Last edited by the author on May 30, 2012, 7:42:13 PM PDT
Drew says:
In response to Cuvtixo, I looked on Amazon under the ISBN printed on the book.

Posted on May 31, 2012, 11:48:37 AM PDT
[Deleted by the author on May 31, 2012, 11:49:00 AM PDT]

In reply to an earlier post on Jun 1, 2012, 3:01:02 PM PDT
As Corey initially stated, if you are interested in Amazon's buyback program you have to have the exact edition (correct ISBN) to be able to sell it back or you are out of luck.

In reply to an earlier post on Jun 3, 2012, 7:15:41 PM PDT
Last edited by the author on Jun 3, 2012, 7:18:32 PM PDT
review says:
Seems to be a lot of problems with products in general as to what is being sold versus what product it is listed under.

I would warn also especially if looking for anything audio - often it is obvious that it is a book that is being sold instead of the audio it is listed under.

Hard to trust what is shown/listed versus what one will actually get.

Amazon seems to have become a Buyer Beware site.

In reply to an earlier post on Jul 3, 2012, 7:19:18 AM PDT
Last edited by the author on Jul 3, 2012, 7:28:17 AM PDT
Regarding the post about "teachers addition," a teacher's EDITION is indeed a different text. As a teacher, I can confirm this. The ATE ("annotated teacher's edition") does include extra content such as check up questions with answers, answers to many of the chapter end questions, annotations or marginal information that expands the content on the student version of the page, and other extras. Thus, the book has a different ISBN, because, well, it's a different book from the student edition. That's why it also has different dimensions (to accomodate the marginal material), and weighs a ton more. So, yes, I would say you are getting more for the money if you receive an ATE; however, the content page font is smaller than that of the student edition, and you're carrying a heavier load. What the previously posted comment is referring to is an "exam copy." These are books, usually the student edition, given as a free examination sample to a teacher by a publisher's rep in hopes that the teacher will choose to adopt the book for his/her class.

In reply to an earlier post on Jul 5, 2012, 2:58:36 PM PDT
bookfinder says:
I completely agree with you. I take online classes, and last year I bought a textbook for my computer class. The seller didn't say anything about if it was a different edition, so I assumed that it was the edition as advertised through amazon... 2 weeks later... book arrives... it is the teachers edition... I contacted the seller, and they would not let me return it for a refund. They said they posted that it was the teachers edition, but they didn't. I am lucky that the teacher let me use that book because no matter what I did I couldn't return it... And they should add it in the description, like most civilized sellers do, or they should post under a different title. Like not were the student edition is, but find the actual book on here that they have, and post it in that section.

In reply to an earlier post on Jul 6, 2012, 1:22:52 PM PDT
bookfinder, you could have filed an A-to-Z claim with Amazon over it, and you WOULD have gotten your money back that way. They violated at least a few rules. They posted a book under a listing for a different version/edition, sold a version that is NOT allowed to be sold on, and they also tried to refuse to issue you a refund for the incorrectly listed book. All three are HUGE no-nos for sellers, and your claim would have been found in your favor very easily, and that seller would have faced consequences. Then you could have gotten the standard book from another seller, and the book wouldn't be nearly so hard to pass on afterwards, since most sites don't actually allow teacher's editions to be sold on their site, including Breaking that rule can easily get a person's account shut down.

In reply to an earlier post on Jul 6, 2012, 6:36:04 PM PDT
Mr. Nishioku,

I relate to your frustration. I ran into the same problem purchasing from my old university. I highly doubt that the seller simply did not care to take the time to list the edition/version, if they're selling a instructor edition, it is probably intentional. Often times an edition runs its full sale, which tempts sellers to throw instructional or display versions into the mix. This is in fact against publisher's wishes and copyright laws.

I would advise to open a dispute via amazon if they refuse to make right the order. Amazon provides a service to sellers which is occasionally open to abuse. You have been cheated, and you have the leverage to force the distributor to make it right.

I hope this helps,


In reply to an earlier post on Jul 7, 2012, 8:52:15 AM PDT
bookfinder says:
well it's too late now... otherwise i would... this happened in spring semester which was back in january. i will keep that in mind though

Posted on Jul 7, 2012, 8:53:26 AM PDT
bookfinder says:
another thing I hate that just happened to me... a seller post a textbook, and then they email you saying that they have to cancel it because it's out of stock... you will not be charged... however, in my opinion on that if it's out of stock, then why do they list it?

In reply to an earlier post on Jul 7, 2012, 2:20:59 PM PDT
Honest answer? Usually they're putting their eggs in too many baskets. Usually when this happens, it isn't a casual seller that sells a few items here and there, but an actual store. Those are notorious for listing items for sale in several places online. But, this means that if someone on one site buys the last copy/item, and they don't pull the listing from all other sites at that moment, anyone that comes along and buys the same thing from a listing on one of those other sites is purchasing something that is out of stock, so they will get a message to that effect once the store realizes. It's a royal pain, but that's how it usually happens.

In reply to an earlier post on Jul 8, 2012, 8:33:10 AM PDT
bookfinder says:
Argh..... I'm either going to end up having to buy straight from Amazon. or fulfilled by amazon... Either that, or I'm going to start contacting the sellers before I buy like I do on eBay... Either way, I'll still save a little money because they charge almost 3x the price of the textbooks at our school, so it'd help... like a used textbook at our school cost as much as a new textbook on Amazon. Their argument at our school is that it saves shipping, but I have student prime, and even if you didn't have prime you don't have to pay shipping if it's over $25. Which normally it is... at least by the time I'm done... not sure about anyone else... But if I ever buy from a seller on here other than Amazon ever again, I'm going to start messaging them like eBay asking every single detail about it before I buy... what a hassle :(

In reply to an earlier post on Jul 12, 2012, 9:59:45 PM PDT
vanessa says:
From amazon? I wonder because I have bought probably 100 books and only got one instructors edition but that was what was required for the class. So I just wonder if maybe your not reading the fine print or something.

Posted on Jul 16, 2012, 2:43:17 PM PDT
TMOT says:
I think it's unrealistic to expect sellers to match anything more than the ISBN. Often (and I do mean often--disturbingly often) I will look up a book by ISBN because I have a copy to sell, and some of the info listed on the Amazon page will not match what seems to be true about my book. So I have to choose: match the ISBN, or match the info? I always choose to match the ISBN, and I put a note in the description about what features of my book do not match the product description on Amazon's product page.

But...I put a note in the description only because I'm a very detail-oriented seller who wants to maintain good ratings (I have 5.0 Stars). Bear in mind that many/most textbook sellers only plan to sell a few of their old textbooks and aren't necessarily in it for the long run, thus don't necessarily care that much about their ratings. So really, like I said, it is (unfortunately) a bit unrealistic to expect most textbook sellers to do anything more than match the ISBN.

As someone who buys a lot of textbooks on Amazon as well as selling them, I agree that it's annoying...but I think Amazon is the one who really needs to get their act together, especially for out of print stuff. The product descriptions are too often inaccurate!

Posted on Jul 21, 2012, 1:38:35 PM PDT
[Deleted by the author on Jul 21, 2012, 1:38:57 PM PDT]

Posted on Jul 26, 2012, 12:11:06 PM PDT
[Deleted by the author on Jul 26, 2012, 12:13:45 PM PDT]
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Discussion in:  Textbook forum
Participants:  24
Total posts:  39
Initial post:  Mar 15, 2012
Latest post:  Jan 12, 2014

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