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Customer Discussions > Toshiba forum

Don't buy Toshiba products

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Showing 1-25 of 30 posts in this discussion
Initial post: Mar 25, 2011, 7:48:15 AM PDT
I purchased a Toshiba 40UX600U television in June 2010. It caught on fire in Feb. of 2011. Toshiba will not honor their warranty and repair the set. They keep giving me the run-around.My advice to people is to buy from other companies and avoid the hassle.

In reply to an earlier post on Dec 22, 2011, 1:41:28 PM PST
I agree, Toshiba products are not very reliable and their customer service is lousy. I have a Satellite laptop with ton's of problems.

Posted on Jan 23, 2012, 10:52:37 PM PST
[Deleted by Amazon on Jan 23, 2012, 10:55:22 PM PST]

In reply to an earlier post on May 8, 2012, 1:49:13 PM PDT
C. Jordon says:
First off I'm sorry to hear that your satellite isn't living up to your expectations. But I feel obligated to stick up for my own Satellite. I purchased mine back in 2007, and I'm currently using it to write this post, so I think that's pretty decent. While it does get a little warm, and did go through periods of shutting off from overheating, having the quarter inch layer of dust that built up on heatsink removed fixed that problem. And I had some problems with compatibility issues for the software I use, but I attribute that mostly to the poorly developed programs that my university forces its students to install. Best of luck to everyone with their respective problems.

Posted on May 13, 2012, 9:21:52 AM PDT
Last edited by the author on May 13, 2012, 9:26:19 AM PDT
Alan says:
The Toshiba laptop C655 series (about a year old) is garbage. Ask any service technician who does (authorized Toshiba) work on computers. I hope C. Jordon realizes about his/her own problems could have been with that model or others near that time when they were made.
As the years go by, electronics have become cheaper, both in quality and design (but not in price based on what you get), and it no longer seems to matter if it were made in China or Japan.
In laptops, AMD processor meant excessive heat vs an Intel processor. Excessive heat meant shorter board life (and other problems) inside the laptop. It has always been that way.
There's an old saying about "with age comes wisdom" and that too has always been that way.
If we tell you that DVD-R media is a joke and you shouldn't buy, some do anyways...
If we tell you a certain model of a television is bad, some buy it anyways...
Do what you please. We older ones can only give you advice.
(Some of) we older ones also research, ask questions, and are patient - and with that wisdom, often pay less and have fewer problems (or found something even better!).

Posted on May 17, 2012, 11:52:48 AM PDT
Kort says:
Laptops may be *assembled* in one country or another, but the majority of components all come from China. Quality control being what it is, some will work fine, and others will have issues. Fit and finish will vary, even within the product lines of a single company. That is why laptops are one of the few electronic items for which most people agree a decent warranty is a necessity.

In reply to an earlier post on May 25, 2012, 9:25:58 PM PDT
C. Jordon says:
Alan, I'm glad that you took the time to make me aware that problems with my model don't necessarily apply to others. I was under the impression that a company's product line stayed constant from year to year and didn't change with the new technology. Your wisdom knows no bounds.

Posted on Oct 22, 2012, 1:37:03 AM PDT
[Deleted by Amazon on Aug 18, 2013, 11:21:16 PM PDT]

Posted on May 15, 2013, 5:57:22 PM PDT
Re: "Expensive" laptops (I laptops are toasters... I expect to use 'em and throw them away) BUT...
How about a 2 year old $2,000 gaming computer...(i7 processor, loaded with ram, 2) 7200 rpm hard drives... all the bells & whistles)...
Would you think it MIGHT last over two years? OK... things break... so they need fixed. How about this thought then... would you think parts MIGHT be available? Well... If its a Toshiba.... think again. Toshiba advises... " After warranty period, we are under no obligation to provide parts or service" (this is under their call ref#'s 130515001859 and 130515-001772, I called twice because I could not believe this was their corporate position). They call it an "end of life issue" ( I asked if the "life" of a Toshiba was 13 months... but couldn't get an answer).
The "shop" has had it now for weeks... they cannot even find a used part (is it possible that there MIGHT have been a problem with this part... because it sure seems there are none available). Researching this... It looks like i7 processors have a problem with cooking the mainboard (hard to get all that heat away in such a.. well... toaster).
.... no more laptops for me (except the throwaways for checking the e-mail and writing ranting posts and it sure won't be a Toshiba next time !!!

In reply to an earlier post on Jun 3, 2013, 6:52:58 PM PDT
The problem with the newer models is the service restrictions. For example, the fairly recent satellite pro c650 is a lesson on frustration. This unit is very difficult to work with; you can't easily clean dust from the heat sink, fans and vents without completely disassembling your system which includes removing the mother board from the unit! This seems like a ghastly design flaw on the part of Toshiba.

In reply to an earlier post on Jun 3, 2013, 7:10:48 PM PDT
Dear Alan,
I pasted my question (from the laptop discussion)below and hope maybe you may know of an answer or maybe know where to look for the answer, given your background in laptop service/repairs.
:) I hope so.

Rather than the throwaway model, is there a non-disposable portable computer that can be easily serviced, repaired, updated, upgraded? Seriously. I have paid into the throwaway P.C. racket too many times. I'm done.

In the spirit of sustainability and sparse economic resources, I want a system shell that is sturdy, a motherboard that can withstand the ever-changing and increasing demands of technological progress. Is this asking too much?

I am ready to insist:
No glued and melted on cheap plastic garbage parts.
No more extended warranties that are rarely honored.
No useless, frustrating, time vampire ESL offshore call centers.

Rather, all service should be included in the purchase price, like companies used to do 30 years ago. These after-the-fact, add-on costs are a sham. I remember my first P.C. purchases, many many years ago. Then we enjoyed actual quality:
local tech support
house-call style service
a real warranty that covered product failures and malfunctions
No blame games to refuse repairs
They promised to stand behind their products for years, not the few days we are forced to accept from companies today.

I don't need to buy a new piece of wasteful junk every 13 months. I want to buy something worth having for keeps and be done.

Does any brand make a system to meet these specs? If not we need to pool our resources to create and support the one that does.

note: My recent disappointments in laptop p.c. disposables:
Toshiba Satellite
Sony Vaio Sony VAIO VPCCW21FX/W I3330M 2.13G 4GB 500GB DVDRW 14IN W7HP 1YR

In reply to an earlier post on Jun 3, 2013, 7:38:16 PM PDT
If you MUST have a laptop... as long as it doesn't need to be a powerhouse. . About any cheap one will do... (yeah.. they are throwaways). If your doing graphics, music or video production and again if you MUST have a laptop..m check with Rain computers.
Otherwise.... (and especially if your doing powerhouse stuff... power = heat and heat us hell to get rid if in a laptop).... whats wring with a small desktop?. Amazon has a really nice rackmount server case....if you want to build your own (anymore its a piece of cake....anyone can do it).... if you dont want to do it... again... I suggest contact Rain... theyll build anything you want (as long as your not shooting for base models)

In reply to an earlier post on Jun 3, 2013, 7:42:44 PM PDT
Thanks for the fast response! I would go with a desktop but I need something portable to take with me to classroom, library, studio settings.

In reply to an earlier post on Jun 3, 2013, 10:16:56 PM PDT
Chck with Rain then.. they make laptops for professional audio applications... pricey.... but built to take it... I THINK they willl fix em if they break..... but... any laptop... you are at the vendors mercy as mostly the internal parts are not interchangeable as with desktops....

Posted on Jun 25, 2013, 10:38:16 AM PDT
Thanks for the suggestions and RAIN info, Charles. If only we could Frankenstein our laptops, adding and replacing spare and salvaged parts as needed. I don't even mind a little more weight and width for more effective fan and cooling systems. I just want more than planned obsolescence and landfill materials.

I notice the fans are fewer and flimsier with each passing year. It makes me wonder if this is part of the market plan:
Make it to break it so they will buy more. Ok rant finished,

In reply to an earlier post on Aug 12, 2013, 2:49:28 PM PDT
Last edited by the author on Aug 12, 2013, 2:50:51 PM PDT
Farmer Mitch says:
Why does nobody think of buying a Mac? My MacBook Pro is now almost 4 years old, is almost error-free, gets used up to 8 hours a day, still on its first battery, easily upgraded memory and HDD myself (user-accessible) to let me take advantage of need for more speed and greater capacity. For about a total $1400 investment I have also not had a virus or malware attack in those years. Prior to that I had wasted countless thousands on almost annual replacements for my Windows laptops - as none of them lasted more than 15 months, and spent countless hours recoverning from attacks or crashes. A thing of the past for me - whoopee!

In reply to an earlier post on Aug 12, 2013, 4:15:47 PM PDT
Some people are "Mac" folk, and some aren't. The co. I used to work for ate, slept, and worshiped Mac (we had Mac servers, Mac network, programs I remember (and hate) 4D, Persuasion.... I had the first macbook with lithium battery... Within a week I had locked it up so tight, the local Mac shop couldn't unfreeze it. After I had it about a month, Apple wanted it back to make some "modifications" (seems they were having a habit of them bursting into flames).. their modification was to replace the "new" lithium battery with a ni-cad.... and there went my on-time).
So...... they are all computers (tools of evil and destruction... spawns of Satan)... gotta take the good with the bad I guess. And... altho its bigger, heavier, and needs things "plugged-into" it... I still like the idea of a desktop board in a server case in a rack.... replaceable parts, and a whole lot harder to steal...

Posted on Aug 12, 2013, 7:23:21 PM PDT
G. Moyer says:
I agree. The toshiba satellite's hard drive short circuited itself 3 times plus other repairs which total more than the cost of a retina macbook. then the tv at work melted the power cable. seems like these are dangerous products to me.

In reply to an earlier post on Aug 18, 2013, 12:58:27 PM PDT
[Deleted by Amazon on Aug 18, 2013, 11:19:41 PM PDT]

Posted on Aug 18, 2013, 5:11:02 PM PDT
Update: Toshiba (may the fleas of a thousand camels inhabit their hairy reason forever)..... could not fix my 2 year old laptop because THEY could not get parts. My little local repair shop said BULL.... bring it in, let them look at it and they could order the part direct from China. I did, they did, and now, we have a fine working laptop again (at least until the next time)... There was one small part (possibly a voltage regulator IC that was fried. This was NOT a heat problem (as I suspected) but a cheap component failure. One more thing.... Toshiba (authorized repair station) charged me over $100 to tell me it could not be fixed. Since it now is working.... it appears THEY were not smart enough to fix it. I'd sure like to go after the ^&*&^%$!!! for my $100. (hey.. hungry lawyers, can ya spell "Class action"... I wonder how many units are sent back unrepairable at $100 a pop)???

In reply to an earlier post on Aug 19, 2013, 4:35:00 PM PDT
Steven says:
The first laptop I ever owned was a Toshiba. But like you, Toshiba doesn't seem to be the same anymore. They used to build high quality items.......but I will never own another Toshiba product of any kind.

In reply to an earlier post on Aug 19, 2013, 7:16:37 PM PDT
Agree 100%. As of now... I have 4 Toshibas running (including the one Toshiba couldn't fix, but my local strip mall PC shop could). I've owned maybe a dozen, and lets say experience with around 50-100 with the company (those were all Tecra's). I could work on the Tecra's.... solid build quality and, about the only thing that ever died was the backlight on the screens (from running 'em 24/7). But now..... any SERIOUS work is going to have to be done on the desktop, because I'm NEVER going to pay over $300-400 again for a throw away (toaster). If Toshiba (and I'm sure they are just following the crowd) refuses to stock parts for their high-end stuff... then casual users are going to learn, and will NOT be buying... (I guess business still will... a % failure rate is acceptable when your buying 100's, and changing them out every couple of years)...

Posted on Sep 9, 2013, 2:11:56 AM PDT
I'm not saying that Toshiba is the greatest but I have 2 laptops by them; one is nearly 8 years old, running Windows XP and still works well, though not the best for streaming and HD content. I purchased the newer one a little over 2 year's ago as my printer that was a Christmas present stated that it was made to work with machines running Vista or Windows 7. The couple of issues I have had with Windows not loading on two occasions was remedied by pulling the power cord and not using it for about 6 hours. I'm satisfied with the products I've purchased.

In reply to an earlier post on Sep 9, 2013, 7:46:55 AM PDT
I too have had good luck.... (in the past)... the trouble with Toshiba is mainly their corporate attitude Re: customer service. Saying they have no parts, and can not fix a 2 year old expensive device is scandalous. And charging me over $100 to tell me that is outragious... and then finding my local mom & pop PC shop could AND DID repair it is criminal.

In reply to an earlier post on Sep 28, 2013, 4:21:30 PM PDT
R. Cronin says:
I agree - some years ago I had a Toshiba lap top which needed new screen - in repairing it for $600, they replaced the motherboard. The computer died 6 months later.
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Discussion in:  Toshiba forum
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Total posts:  30
Initial post:  Mar 25, 2011
Latest post:  Jan 26, 2017

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