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Customer Discussions > Video Games forum

Lightning deal - Xbox 360 250GB Holiday Value Bundle

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Showing 1-25 of 39 posts in this discussion
Initial post: Nov 22, 2012, 9:25:51 PM PST
Chris Lee says:
What did the lightning deal do? The page displays it as $249.96, and in my cart, it was $249.95. Was the "deal" a one cent decrease in price?

I'm referring to this, specifically: Xbox 360 250GB Holiday Value Bundle

Posted on Nov 22, 2012, 9:27:35 PM PST
The deal was nothing. It was $249 an hour before too.

Posted on Nov 22, 2012, 9:30:53 PM PST
Yung says:
I thought it might have come with a $50 credit since I couldn't read the whole deal title...but $250 for the bundle is too much

Posted on Nov 22, 2012, 9:32:25 PM PST
Chris Lee says:
How long does it take for a credit to get e-mailed? I also bought Halo 4 with the $20 credit at the same time as the bundle, so I'm guessing I'd get an e-mail about both of them.

Posted on Nov 22, 2012, 9:35:27 PM PST
Last edited by the author on Nov 22, 2012, 9:35:40 PM PST
You're right, it does come with a $50 Gift Card. I only saw that when I hovered my mouse pointer over the deal.

In reply to an earlier post on Nov 22, 2012, 9:35:49 PM PST
A. Verma says:
nope...i think you saw 4 gb bundle which was $249 always

Posted on Nov 22, 2012, 9:37:00 PM PST
Chris Lee says:
Darrell, you're right! Hovering over the link indeed confirms that it comes with a $50 Amazon gift card. Thanks!

Posted on Nov 22, 2012, 9:59:41 PM PST
BTG says:
I hovered over the link before purchasing and it stated it was to include a free $50 Amazon Gift Card, yet they didn't include it.
Heres proof:
any ideas?

Posted on Nov 22, 2012, 11:49:23 PM PST
Last edited by the author on Nov 22, 2012, 11:58:29 PM PST
SB says:
I chatted with customer service and was told that the deal had expired when I purchased it from the waiting list offered drop down box. I asked for a supervisor, who told me that he could not confirm there ever was such an offer. I gave them the image BTG gave (thank you!) and was told that if there was such an offer that I would surely receive it and that he would forward my concern to the promotions department who would get back to me in 24-48 hours. Finally, I emailed customer service and the auto information says I will get a reply within 12 hours.

Posted on Nov 23, 2012, 12:03:14 AM PST
BTG says:
Ita good to hear that youll get the giftcard. I also called and after having the guy hover over the bundle's link he too realized he issue. I was told that marketing department will contact me tomorrow regarding the issue. I'm sure they'll discover the mistake and send out gift cards to everyone that purchased during the lightning deal

Posted on Nov 23, 2012, 12:29:28 AM PST
Cranky says:
Same thing happened to me. There was a black friday lightning deal for the 250gb holiday bundle + a $50 Amazon GC. They forwarded my inquiry as well. Given same line as SB was. The first two people flatly denied there was such an offer or I even received it despite screenshot proof and a line item on the invoice.

Posted on Nov 23, 2012, 1:53:47 AM PST
BTG says:
I just got an email saying I'll get something after the bundle ships. I dont know if its the gift card or some other promotional thing.

Posted on Nov 23, 2012, 5:45:31 AM PST
Waldo says:
$249? You could have got that bundle for less at Newegg for $199

In reply to an earlier post on Nov 23, 2012, 11:36:45 AM PST
BTG says:
The bundle at newegg sold out early Thursday. I checked around 11am and it was already completely sold out. I should've just ordered from best buys website: $200 for he bundle

Posted on Nov 23, 2012, 12:19:35 PM PST
SB says:
But who would have guessed that there would be a problem from Amazon? I really like Amazon for convenience and fast, free shipping from Prime. I have never had a problem that deserved this type of controversy before and never a problem that customer service couldn't immediately resolve. And Greg it was a $199 deal after the Gift Card allowance.

In reply to an earlier post on Nov 23, 2012, 12:21:13 PM PST
Chris Lee says:
Yeah, Newegg and Best Buy were selling it for $200 but I'm happy with Amazon's deal because I was going to use that $50 on Amazon to buy Christmas gifts anyway! Plus, the free two-day shipping doesn't hurt. :)

Posted on Nov 23, 2012, 2:52:30 PM PST
BTG says:
No other website can compete with Amazon if you have Prime, I love it.
This is the email I received after making the phone call to amazon:
I understand you'd like to know about the promotion for your Xbox 360 250GB Holiday Value Bundle from your order #************.
I'll be happy to help so I checked your order and found that you get a free $50 Gift Card with your purchase of this Xbox 360 250GB Holiday Value Bundle. The bundle includes Forza 4 Essentials Edition, Elder Scrolls V: Skyrim Downloadable Token, and 1-Month Xbox LIVE Gold Membership. Offer valid when shipped and sold by $50 Amazon gift card credit good toward the purchase of items shipped and sold by (certain exclusions apply, including but not limited to Kindle books and Gift Cards).
As long as your order meets all of the terms and conditions for the offer, you'll receive your promotional certificate within four days after your order ships. If you don't receive it by then, please let us know using the link below:
I hope this helps. We look forward to seeing you again soon.
Best Regards,


Posted on Nov 27, 2012, 7:11:42 AM PST
Atari says:
I've been a happy customer and Prime member of Amazon for a while so I'm trying to be patient. My order arrived sans gift card so I initiated a chat with a support agent. I gave them all of my information and was told it would be forwarded to a specialist. The next day I received an email stating they needed more info but the link just took me to the same form I filled out when I initiated the chat. This time I called. The agent says that they don't see any lightning deal for the Holiday bundle at all and they are forwarding the info to a specialist who will contact me in 24 hours. Crossing fingers that I don't have to send this back because $249 is no deal at all.

In reply to an earlier post on Nov 27, 2012, 7:25:09 AM PST
JO MOMMA says:
less than a week after delivery.

Posted on Nov 27, 2012, 3:39:57 PM PST
Atari says:
Patience paid off. The Lightning Deal was confirmed and my gift card is on its way.

Posted on Nov 28, 2012, 5:44:25 AM PST
Toekki says:
The same has happened to me. I spoke with someone over chat and they said they could never find such a deal and would forward my concerns over to Marketing and Promotions people and I never heard back so I sent an email with the image BTG provided and hopefully I will hear something soon. Thanks BTG for the image and others on here for the helpful details. I will post again if I hear anything back.

In reply to an earlier post on Nov 28, 2012, 6:17:08 AM PST
PacinoBully says:
A penny saved is a penny earned.

Posted on Nov 28, 2012, 4:58:46 PM PST
Dead Kev says:
I also ordered this deal and received mine in the mail today. I did not receive a physical gift card or any notification of a digital gift card balance given. I have e-mailed customer support and am awaiting a reply.

In reply to an earlier post on Nov 28, 2012, 7:19:05 PM PST
SB says:
I have an email saying that if I don't receive the card wihin four days of shipping, that I should contact them again. I am currently on day 4 from the shipping date. I ordered it on Thursday, shipped on Saturday, arrived Monday. No $50 gift card or notification of credit to my account so far. Sent another email to CSD just now.

Posted on Nov 29, 2012, 10:59:07 AM PST
Last edited by the author on Nov 29, 2012, 12:16:10 PM PST
Toekki says:
Okay so I talked to a CS in chat who said they would forward my message to Marketing and Promotions because they said they never saw this deal, and I would hear back from them in 1-2 days. I never heard from them so I sent the email and was supposed to get a reply in 12 hours and nothing happened there. So I just called CS and spoke with a CS rep who pulled up my info. I informed her nicely that I have went through both communications channels with no reply and sent the screenshot showing where the gift card was offered and I was forwarded to the supervisor who instead gave me a 50 promotional credit to my account because I never did get a reply back. She did this while I was on the phone. She couldn't send me the gift card but I as long as I can still use my $50 dollars I am good with that. I would suggest calling if you have not received any answers. Here is the email that she sent me.

Hello (my name),

Thank you for contacting

I'm so sorry to hear you did not receive your gift card with your Lightning deal.

I've issued you a $50.00 promotional certificate, which you can use the next time you order an item sold by

Promotional certificates don't apply to items offered by other sellers on our website and won't cover the shipping costs of an order. When using a promotional certificate to buy eligible Kindle content or other digital products, the promotional funds will apply to your order automatically before another payment method is charged.

You'll see your available promotional balance at checkout when placing an order through the Shopping Cart--this amount will be applied to your next qualifying order automatically and does not require a claim code. Your promotional balance doesn't appear in Your Account but will always display when you place an order. For more information about promotional certificates, including the terms and conditions of use, visit our Help pages:

*promo link here*

We look forward to seeing you again soon.

Thank you for your inquiry. Did I solve your problem?

Best regards,

Sharon R
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Discussion in:  Video Games forum
Participants:  18
Total posts:  39
Initial post:  Nov 22, 2012
Latest post:  Dec 5, 2012

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