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Customer Discussions > Video Games forum

War Z developers blame players for their mistakes, increase respawn to 4 hours unless you BUY instant respawns.

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Showing 1-25 of 94 posts in this discussion
Initial post: Dec 19, 2012, 4:23:19 AM PST
Just... Wow. These are the kinds of developers that I want to fail.

I'm going to post two articles below.


War Z update charging players for instant respawn, Valve investigating policy
The War Z has seen a controversial launch on Steam, with many listed features on the game's product descriptor being unavailable at release. It gets worse however, as respawning in the game used to take anywhere up to 60 minutes. Following an update patch it now takes up to four hours - unless you pay real money. Valve is now investigating the studio's policy.

Kotaku reports that while The War Z has rocketed up to the top of the Steam best seller charts, the respawn microtransaction issue has seen developer Hammerpoint Games come under fire on Reddit.

Just to reiterate the baffling facts here: if you die in The War Z it can take up to 60 minutes before you respawn. Now, after this morning's update that can take up to four hours unless you pay an instant respawn fee of 50GC (gold coins), which equates to about 50GC, or $0.40.

It's chump change we're sure you'll agree, but considering that you can only buy GC points in blocks of $5, it's a feature that will add up significantly over time. What's next? Charging people per the bullet? Worse still, The War Z isn't free-to-play. It's costs $15 at base price.

Eurogamer adds that Valve has apologised to its customers and is now investigating Hammerpoint's policy.

Over on The War Z's Steam forum, Valve's Al Farnsworth responded to the issue after the forum become flooded with complaints on the matter, and replied, "We take these complaints seriously and are investigating the issue.

"There has been a lot of traffic in this forum - a new topic every minute for the last day and a half, with thousands of replies. All that makes moderation a very difficult task.

"If you have concerns or criticisms about the game, you are free to post those in this forum. However, please keep your posts on-topic and about the game. There's no reason to personally insult other posters, the developers, or the moderators. Please keep the discussion rules and guidelines in mind when posting."

Forum user "Kewk" has come under fire for banning forum users who aim criticism at The War Z, suggesting that damage control is in effect.

Please chip in with your thoughts on this issue. I'm very keen to hear what you, the readers think about this.

War Z Developer on Steam Cluster[mute]: You Misread The Description.
Brian Ashcraft
The roll out of zombie shooter The War Z is one hot mess. Yesterday, gamers on Reddit were pissed about the game's misleading description on Steam. And now, the game's maker, Hammerpoint Interactive, is saying it wasn't the description's fault. Oh, no, it was yours.
"I'm sure that a few players may be upset, but I can assure you that based on what we're seeing, the number of people who post bad comments are a small percentage of people who actually bought the game," Hammerpoint Interactive's Sergey Titov told GameSpy, echoing what he also told Kotaku.

However, Titov went one step further by saying, "I'm sure there'll be people who will look into small details and will say `no I was mislead' where in fact they imagined something to themselves without checking details first."

"I think there's a difference between false claims and perception of the text. There's no such thing as 'fully released' for online game. As far as I'm concerned The War Z is in a stage when we're ready to stop calling it Beta. This is a basic version-bones to which we're going to add more and more 'meat'-features and content in the coming months and hopefully years."

As the Reddit screengrabs show, the text and those discrepancies don't appear imagined:

Hammerpoint can add all the meat it wants, but many gamers feel like they've gotten a false bill of sale. The outrage online has been so vociferous that the Steam description was updated:

Full size

Well, sorta.

On the game's forums, Titov issued this apology (it's his second; here's the first):

As you all know we launched the game on Steam yesterday. Okay-we're number one top grossing game on Steam right now-thank you guys for your support.

At the same time it was clear that there were a number of customers that felt that information about the game was presented in a way that could have allowed for multiple interpretations.

We've taken steps to correct this and format information presented on our Steam Store page in a way so it provides more clear information about game features that are present in the Foundation Release and what to expect in the coming weeks.

We also want to extend our apologies to all players who misread infromation [SIC] about game features.

At the end of the day our goal is to serve our players as best as we can, and we love when you guys steer us into the right way of doing it !

This bit deserves a reply: "We also want to extend our apologies to all players who misread infromation [SIC] about game features." It's not us, it's you.

On the game's forums, some are accepting the studio's apologies, thanking the developers. Others are simply not having it. DeadlySwordz writes, "So you waited till a bunch of people bought your game and made some money first before addressing this? Wow. Good thing I didn't buy and never will." Kingkilla15425 added," It wasn't a misrepresentation, it was a blatant lie. But good job fixing it anyways."

"No one misread anything," writes Snedsdawg. "The information you posted was false, it's as simple as that. Don't try to pin this on us, it was your error, not ours."

Besides launching suspicious microtransactions, Hammerpoint is directing unhappy customers to Steam for a refund. You know, those unhappy customers that supposedly misread the original Steam description and got bad infromation.

Posted on Dec 19, 2012, 4:39:06 AM PST

Devs post false information and blatant lies in game description to fuel sales

Players complain information is false, so devs quickly change description and state gamers must have misread the description all along

Devs increase respawn timer to 4 HOURS and charge players for instant-respawn cash shop item

Devs ban users from their forums with any criticism for the game

Devs fail.

Posted on Dec 19, 2012, 4:43:02 AM PST
MrFoxhound says:
I hope that everyone who pushed the game to the number one spot gets a refund from Valve and the game drops like a stone. Their customer service is terrible.

In reply to an earlier post on Dec 19, 2012, 4:44:12 AM PST
Agreed. This is a horrible launch of an unfinished knock-off.

Posted on Dec 19, 2012, 4:48:34 AM PST
I don't know anything about this game, but if it took 60 minutes to respawn if you died, even if it took 10 minutes... let alone 4 hours... why would you play it to begin with?

Posted on Dec 19, 2012, 4:50:29 AM PST
Aku says:
There's a pic going around of one of the customer service people threatening some kind of "global black list of non-trusted users," for trying to get a refund.

Posted on Dec 19, 2012, 4:53:10 AM PST
Peter Faden says:
Yeah, I was readin up on this last night in the Steam War Z forums. Pretty messed up. Possibly the worst and most shady game developer of all time. Glad I didnt buy this fiasco.

In reply to an earlier post on Dec 19, 2012, 4:59:30 AM PST

In reply to an earlier post on Dec 19, 2012, 5:00:16 AM PST
MrFoxhound says:
Sweet. So the next time that someone buys one of their games accidentally they won't let them. That's a nice precaution.

In reply to an earlier post on Dec 19, 2012, 5:00:27 AM PST
Who do they think they are, a Casino? The Mafia?

Posted on Dec 19, 2012, 5:02:40 AM PST

Posted on Dec 19, 2012, 5:12:33 AM PST
Last edited by the author on Dec 19, 2012, 5:18:36 AM PST
Hehe, apparently the devs aren't banning people for using hacks as long as they are paying customers. At least that's a circulating rumor right now.

Also, the assets for the game are directly ripped from War Inc.

According to some people online, they are also changing in-game mechanics and charging people for the most widely used mechanics. Such as clans. Clans were free, everyone used them, so they started charging. Now, they give you a clan with 4 slots for free after complaints and charge for additional clan slots. You can also permanently lose purchased cash shop items when your character dies, then have to pay to respawn. Who would ever buy that crap?

Posted on Dec 19, 2012, 5:12:48 AM PST
I haven't even heard anything about the game until now. Of course, I'm not a huge zombie-killing gamer. I would have thought that they were trying to do the same kinda thing as the day z mod for arma, but as I'm reading the article, I'm feeling like it's a mix between that and a zynga game.

kinda OT, but has the mod team for day z released any further info on making their game a standalone product instead of requiring people to buy arma 2 and the xpac?

Posted on Dec 19, 2012, 5:15:42 AM PST
A customer says:
This is the bad Day Z right? Not the one associated with Arma?

In reply to an earlier post on Dec 19, 2012, 5:17:11 AM PST
I think it's supposed to be launching relatively soon for pre-purchase and alpha access.

In reply to an earlier post on Dec 19, 2012, 5:17:31 AM PST
Last edited by the author on Dec 19, 2012, 5:18:13 AM PST
Correct. It has nothing to do with Arma or the Day Z devs.

Information for this game came out right after Day Z exploded. According to many people, the assets for this game were ripped directly from War Inc, a free to play game with a pay to win cash shop.

Posted on Dec 19, 2012, 5:21:38 AM PST
I have 2 friends who play this game....Wonder what they think of it now, lol.

Sounds like terrible service all around.

Posted on Dec 19, 2012, 5:22:40 AM PST
Nicos says:
Hahaha wow. Do you want to play the game you paid for? Funk you! Give us more money!

In reply to an earlier post on Dec 19, 2012, 5:24:26 AM PST
A customer says:
Someone needs to bomb this building of who ever made this. I know it's bad to say but these devs deserve to burn in hell.

In reply to an earlier post on Dec 19, 2012, 5:28:18 AM PST
Ice King says:
That's what I don't get either. Who in their right mind would even think of buying a game that makes you wait an hour to respawn without paying?
Especially a zombie game, there are much better options out there for zombie killing. And most of them let you respawn in seconds for free.

I hope the people behind this game fail miserably and are never able to get back into the industry again. We don't need more nickel and dime conmen like them.

In reply to an earlier post on Dec 19, 2012, 5:39:56 AM PST
It isn't like that information was put out there for everyone before they bought the game. NOW everyone knows that the devs and the game suck. The premise looked kinda cool and the features list looked great. Both were outright lies, though.

In reply to an earlier post on Dec 19, 2012, 5:43:25 AM PST
Ice King says:
So even the 60 minute respawn was kept secret from everyone? That's just BS, I hope everyone demands a refund on this piece of crap.

In reply to an earlier post on Dec 19, 2012, 5:44:51 AM PST
Coffee says:
Harsh words.....

I'd settle for bologna-ing their cars, Oscar Mayer style.

In reply to an earlier post on Dec 19, 2012, 5:46:19 AM PST
A customer says:

In reply to an earlier post on Dec 19, 2012, 5:47:06 AM PST
The product page sure didn't say:
"Dying means you have to wait an hour to play some more."
"Now with a revolutionary pay-per-spawn system."
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Discussion in:  Video Games forum
Participants:  37
Total posts:  94
Initial post:  Dec 19, 2012
Latest post:  Dec 20, 2012

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