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Customer Discussions > Wii forum

Skylanders game replacement disc for Wii?

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Showing 26-36 of 36 posts in this discussion
In reply to an earlier post on Dec 9, 2012 6:39:17 PM PST
The Wii portal will not work on the 360.

In reply to an earlier post on Dec 13, 2012 8:06:12 AM PST
Laura T says:
This is no longer true - if it ever was. Activision does not cover lost parts under its warranty. And that link is defective. you have to create an account to get info

In reply to an earlier post on Dec 30, 2012 8:15:10 AM PST
Why don't you just make a page on your web site to order replacement parts with a check out cart and no human interaction will be required.

In reply to an earlier post on Dec 30, 2012 12:02:48 PM PST
thanks. it will help with the frustration around here. i called, they are sending instructions!!!!!!!!!

In reply to an earlier post on Jan 4, 2013 10:42:49 PM PST
Suzy says:
me too! how?

Posted on Jan 15, 2013 12:45:09 AM PST
We received a Skylander for Xmas but w/out the usb. Have sent two messages to Activision on their website under Warranty and Returns. We received the automated message saying they have received the request and to follow the "instructions" on returns. There are no instructions on returning items NOT in the box. Attempted to call but always get the "down due to high call volume".....does this company really suck this bad on customer service. I have not problem buying another USB from them....but we haven't got to PLAY the Game yet because the USB wasn't in there....

Posted on Jan 21, 2013 11:28:35 AM PST
Last edited by the author on Jan 21, 2013 11:31:58 AM PST
I bought Skylander Adventure game for the Wii console for my daughter almost as soon as they came out. Within a few months the usb came apart. At that time I went to Target/Walmart to find out if I could just get a new USB no one knew anything. I searched the internet and nothing. I ended up buying her a whole new set up. (ugh) I thought I would check back on the internet today I set up an account on the Activision website and got frustrated with that very quickly. I found the phone number posted on here and called. (1-800-225-6588) Followed the prompts for the Wii game console. I had to push a number to say that the information given did not help me and I was put on hold for a CSR. I spoke with a nice man, explained my situation asked him if I could buy another. He told me yes for $10. He set up a case# with my name gave me the address to send my check/money order ( I guess CC over phone is not an option) The whole call took 10 min & 18 seconds. Easy!

In reply to an earlier post on Mar 12, 2013 7:43:18 PM PDT
I bought my son the giants pack for xmas and the portal no longer has it... this must have been a problem cause now you have to plug it in by a cord and there is no option to have a USB drive now.

In reply to an earlier post on Mar 14, 2013 2:27:20 AM PDT
We had something similar happen where out disk was scratched and would not work anymore. We looked all over for just the disk and not the whole pack. Not finding it though we contacted Activision, called them. It was very fast, they set up case number, had us mail in a check for $20 (Wii U Giants Game version) and told us it could take up to three weeks. We got it back in a week! Kids are thrilled and everything is great. I now have confidence in this company and will call when ever we need to replace anything!

Posted on Dec 27, 2013 11:29:18 AM PST
I know this is an old thread but I thought I would add to it if someone had the same issue I had when I was searching on what to do. I called activision for a missing receiver for the Skylanders portal. The usb is so tiny and it took all of one day for my kids to lose it somewhere in my house. They were really nice and are sending me a free replacement of a wired portal to connect to my PS3. So yay no more tiny usb to lose. The turnaround time they stated is 7-10 business days. So if you lose yours I would call them and ask for a wired portal.

Posted on Jan 31, 2015 1:23:54 PM PST
Jessica says:
I am a 12 year old boy who plays Skylanders. I like the games and all but I wish that the 3DS version was the same as all the other versions.
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Discussion in:  Wii forum
Participants:  30
Total posts:  36
Initial post:  Jan 31, 2012
Latest post:  Jan 31, 2015

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