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Wii freezes up with swap force, disappointed 10 year old

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Showing 1-25 of 30 posts in this discussion
Initial post: Oct 19, 2013 3:02:31 PM PDT
My 10 year old preordered the swap force from toys are us. Attended the grand midnight release. Did jobs to save up the money herself for the months before it came out just to have it freeze up our wii. Continuously. Anyone know how to fix it? Doesn't happen with the giants.

In reply to an earlier post on Oct 19, 2013 3:49:49 PM PDT
z says:
We are having the same problem.

Posted on Oct 19, 2013 4:22:47 PM PDT
Z, I went into settings and did another system update. It has been working for the last 1 and half with no freezing. Not sure if it will last. Try it and let me know if it works for you.

In reply to an earlier post on Oct 19, 2013 5:06:46 PM PDT
z says:
Thank you, Mary Ann so far so good.

In reply to an earlier post on Oct 19, 2013 5:09:05 PM PDT
Us too!!!! :) let's keep our fingers crossed!

In reply to an earlier post on Oct 21, 2013 6:58:45 PM PDT
Hi Mary Ann!

Activision support here- just checking in to see if you're still running into a freeze after re-downloading the update!
If you can, please do let us know, especially if you're still seeing a freeze ingame.


In reply to an earlier post on Oct 21, 2013 7:00:23 PM PDT
Hi Z,

Please let us know as well if you're still getting a freeze as you play through Swap Force, we'll be happy to help!


In reply to an earlier post on Oct 23, 2013 1:29:37 PM PDT
chal says:
aparently you have to disconnect your wii from internet

Posted on Oct 23, 2013 1:39:16 PM PDT
Ours is still working without freezing after the second update. :)

In reply to an earlier post on Oct 23, 2013 3:35:03 PM PDT
Great, thanks for letting us know! If you have a moment, we'd love to chat with you about this.

If you can, could you please send us a quick message on Facebook over at or Twitter, or give us a call at 1-310-255-2050 .
If you need any more assistance or have any more questions for us, just let us know!

Thank you,

Posted on Oct 23, 2013 6:37:56 PM PDT
Okay I sent a note on Facebook.

In reply to an earlier post on Nov 5, 2013 7:00:15 PM PST
Hi Mary Ann, we wanted to let you know that we have another update for you and anyone else running into this freeze!
We've made a change that addresses the problem. You can now play SWAP Force with your Wii connected to the Internet.

Thank you to everyone for letting us know about the issue and all of the feedback on it. We wish you well with your continued Skylanders Swap Force adventure.
As always, please let us know if you need any more help, or have more questions. :)


In reply to an earlier post on Dec 24, 2013 6:42:52 PM PST
Tecky says:
Help!! I have an extremely disappointed son. Everytime he puts a character on the new portal it freezes. We've done the update....twice:( We are using the Wii version. It's Christmas eve and the magic is gone....

In reply to an earlier post on Dec 24, 2013 8:53:09 PM PST
Which character is it? We are having trouble with one again too. The update is not helping ours either. My daughter has kind of stopped playing and went back to the Xbox games. Our swap force is for the wii. Did you try to unplug it from internet? I heard that can help.

Posted on Dec 26, 2013 7:26:44 AM PST
N2advnture says:
I can't even get mine to recognize the Swap Force disc. All other games work fine including Spyros Adventure and Giants.

I returned the game this morning for another and it does the same thing - disc error.

The worst part is my 6 year old asked Santa for this as his top of the list item and to have it not work left a lot of explaining for us to do to preserve Santa's integrity.

Not sure what to do, especially since we have a ton of the Swap Force characters.

Posted on Dec 26, 2013 8:24:52 AM PST
Last edited by the author on Dec 27, 2013 6:51:52 PM PST
E. Bogle says:
SwapForce freezes at the same point in the game for my 9yo daughter every time she plays, regardless of which character she's using. She gets to the same spot on a particular level and bam. Game is frozen and she must restart. No scratches or other blemishes on the disc. No other game does this. Wii has been updated several times.

The first two versions of this game were very fun to play with. VERY DISAPPOINTED with SwapForce. This flawed game is unacceptable. At this point, she's got about a dozen of the new characters and nothing to do with them. Will try the "disconnect from the internet while playing" trick... but not very impressed with this "fix."

UPDATE: Tried disconnecting Wii from the internet and that did not work. Next step: clean the lens. Hey Activision, you've put the F-U back in FUN!

Posted on Dec 26, 2013 9:19:56 AM PST
My daughter says hers freezes when she goes through levels. She isn't playing her levels anymore. She said she can't play the levels anymore. We are disappointed in the swap force stuff too. :(

Posted on Dec 26, 2013 9:24:04 AM PST
I called the support number and got a recording to disconnect from the Internet and call later.

In reply to an earlier post on Dec 26, 2013 10:09:43 AM PST
N2advnture says:
Was reading some forums and there are several fixes that people have had success with.

Firmware updates
Disconnecting from the internet while playing
Cleaning the laser, the Swap Force hand is a dual layer disc and if your Wii is older, the lens may be too dirty to read the dual layer

In reply to an earlier post on Dec 26, 2013 1:36:02 PM PST
Reviewer says:
I have had this problem. I have discovered (Wii version) that when the game freezes (provided it's not the loud buzz version of the freeze), you can either walk away and leave the game until Wii puts up the message about losing contact with the remote - if you hit the B button, it should unfreeze when the game resumes the remote connection. I've also tried unhooking the Numchuck when it freezes and have had the game unfreeze when I reconnect the Numchuck after getting the "connect the Numchuck" message.

The game is fun but does have numerous issues.

Posted on Jan 17, 2014 5:05:53 PM PST
Last edited by the author on Jan 17, 2014 5:11:20 PM PST
M. Biel says:
We just bought this game and we're having a blast with it but when we made it to the final level at the forest and all the challenges are completed and Kaos is killed, the game just freezes and nothing works to get it back. This has happened 5 times now in the same spot after killing Kaos and cleaning the disc did no good and there are no scratches. Tried unplugging and plugging back in the nunchuck to no avail. It sucks that we made it all the way through the previous three levels only to not be able to finish the game. Feeling ripped off and unlikely to buy any more swapforce characters or games!

Posted on Jan 17, 2014 5:12:27 PM PST
[Deleted by the author on Jan 18, 2014 4:29:56 PM PST]

Posted on Aug 7, 2014 4:15:20 PM PDT
Adam Nader says:
Activision has been no help to me at all. I can barely finish a level before it freezes up. Something needs to be done about this!

Posted on Jan 15, 2015 7:01:12 AM PST
My daughter received the swap force for Christmas and it is freezing too. When we first put in the disk it did an update but we are talking about almost a year since the first post on this. The swap force that she received was purchased at the end of November 2014. Is Activision still putting the bad releases out there for people to purchase? Doesn't make sense that they would want all of this negative feedback!

Posted on Jan 18, 2015 6:50:39 PM PST
Last edited by the author on Jan 18, 2015 6:51:17 PM PST
Chrisschneid says:
We received swap force for Christmas as well and ours is freezing too. A TOTAL bummer, especially for a 5 year old boy. I have messaged Activision through Facebook - we'll see what happens. TOO much MONEY spent on something that doesn't work correctly.
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Participants:  12
Total posts:  30
Initial post:  Oct 19, 2013
Latest post:  Jan 18, 2015

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