Push down like you would child proof pill bottle it’ll then see that clear seal in place and you’ll be able to twist it off. Also make sure lil air vent is up when opening.
By Sandy Jones on September 17, 2018

Hi There, It sounds as though you may have a problem with your carafe. Please contact us so we can rectify this for you right away.
By Asobu Inc. Seller on May 2, 2018

Sounds like you might have a vacuum inside your carafe. You didn't state which carafe, the serving or brewing. If the brewing, then opening the orange tab in the lid should break any vacuum seal. If you mean the serving carafe, then you'll just have to force it open. I've had vacuums happen in other insulated bottles w… see more Sounds like you might have a vacuum inside your carafe. You didn't state which carafe, the serving or brewing. If the brewing, then opening the orange tab in the lid should break any vacuum seal. If you mean the serving carafe, then you'll just have to force it open. I've had vacuums happen in other insulated bottles when I added cold liquid with ice. This shrinks the air inside the bottle causing a vacuum. Sometimes you really need to use a lot of force to get it loose. see less Sounds like you might have a vacuum inside your carafe. You didn't state which carafe, the serving or brewing. If the brewing, then opening the orange tab in the lid should break any vacuum seal. If you mean the serving carafe, then you'll just have to force it open. I've had vacuums happen in other insulated bottles when I added cold liquid with ice. This shrinks the air inside the bottle causing a vacuum. Sometimes you really need to use a lot of force to get it loose.
By Amazon Customer on January 24, 2018

When you first open the box you will find the cup inside the filter section of the brewer along with the instructions.
By BONNY ANDRILLA on March 12, 2019