A little over 3 months and the drive has gone bad. 10-15 days for replacement with all data lost because Asurian insurance bought thru Amazon wants it go thru Western Digital since in the first year. Customer Service for both Western Digital and Asurian let this customer down. No more wasted $$ on insurance.
We regret hearing you received a device that appears to have malfunctioned so soon, and appreciate you bringing this matter to our attention. Western Digital takes great care ensuring all of our drives are in good working condition before they are shipped to our re-sellers and would like the chance to work with you directly to address your concerns.
We would like to run diagnostics to determine the root cause of this abnormal behavior and possibly help regain access to your valuable data.
You may contact us and provide the case number below to our support teams for direct assistance.
Case Number: 040717-11947769 Need Help? Please contact us at 1 (800) 275-4932