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Customer Review
Reviewed in the United States on February 4, 2019
When this gadget first came out, I switched from Melitta pour over to this method and really loved it - even when the tube failed in the first year, I still loved it. The plastic developed weird 'alligator skin' crackling and the seal failed. I called the company and a very nice fellow sent me a replacement tube, plunger and seal cap, free of charge. When I asked him, why not just send the tube, he told me that it was best to send the whole unit for the best possible seal. That's great customer service and indicates a company that really cares about quality control.
I got a few good years use out this replacement before the seal failed again, for no obvious reason as the plastic tube looks fine and I always empty and clean the apparatus immediately after use. This time when I called customer service, I was treated brusquely and told to just buy the rubber seal, even after I told her that I think the tube might be a problem since the rubber seal still looks perfect. She clearly wasn't interested in my feedback and seemed eager to end the conversation.
So I realize this company is no longer interested in quality control, because if you can make money selling replacement parts, where is the incentive to make a product that will stand the test of time? And by test of time, I don't mean a coffee maker that I can pass on to my grandchildren, but maybe something that would last, I don't know, even five years?
At this price point for the initial purchase coupled with the parts replacement rate, not to mention the ridiculous price of the filters, I just now feel that there are less expensive ways to make a good cup of coffee and with equipment that doesn't fall apart on a regular basis.
I won't be buying that seal now. I will be moving on to cold brew or back to pour overs. Goodbye, AeroPress.
I got a few good years use out this replacement before the seal failed again, for no obvious reason as the plastic tube looks fine and I always empty and clean the apparatus immediately after use. This time when I called customer service, I was treated brusquely and told to just buy the rubber seal, even after I told her that I think the tube might be a problem since the rubber seal still looks perfect. She clearly wasn't interested in my feedback and seemed eager to end the conversation.
So I realize this company is no longer interested in quality control, because if you can make money selling replacement parts, where is the incentive to make a product that will stand the test of time? And by test of time, I don't mean a coffee maker that I can pass on to my grandchildren, but maybe something that would last, I don't know, even five years?
At this price point for the initial purchase coupled with the parts replacement rate, not to mention the ridiculous price of the filters, I just now feel that there are less expensive ways to make a good cup of coffee and with equipment that doesn't fall apart on a regular basis.
I won't be buying that seal now. I will be moving on to cold brew or back to pour overs. Goodbye, AeroPress.
