DO NOT UNZIP THE MATTRESS COVER!!! We really enjoyed this mattress for the first year and a half. Our son had an accident on the mattress so we tried to clean it without removing the mattress cover but couldn’t get the stain out. We regrettably then decided to remove the outer cover and unleashed a invisible fiberglass storm into our house. We have spent thousands of dollars trying remediate this disaster. We hired Servpro to help filter out all of the fiber glass particles in the air. We have little fiber glass shards in everything that won’t wash out. We will have to throw out all of our clothing, bed, mattress, sheets, blankets, towels and pretty much everything with cotton. Btw... I called Zinus and they told me “yes we are aware and that’s why it says not to remove the cover.” Then why did you put a zipper on it?!?!?
If you took the time to read this PLEASE LISTEN TO ME——
"As we do not use any fire retardants (chemical-based fire barrier), we use a glass fiber lining which is federally approved to be used as a fire barrier for memory foam products. The outer cover is not meant to be removed to avoid access to the glass fiber lining. If the cover does get dirty, we recommend spot-cleaning the affected area. As long as you do not remove the cover, the lining is not harmful to your health.
We understand that you may still have concerns regarding your mattress though so please contact us and we would be happy to answer any questions that you may have. -Zinus Please contact us by submitting a ticket at support.zinus.com or call us at (800) 613-1225"