I really liked this at first. It's very attractive and looked just lovely on the table as well as the kitchen counter. The pre-sets were so convenient since hubby likes a variety of teas. It worked beautifully for about a month. One day is just stopped heating. I could select the temp, I could select boil, but it would just sit there and not do anything for 10 minutes, then would beep 5 times like it was done boiling and display OE5 but the water never warmed up. We e-mailed the company but no response. I'm just very happy that it stopped working within the Amazon return window. It could have been a fluke, but I opted to not get a replacement.