After my new kettle arrived, I washed it out, filled it up, plugged it in and boiled a liter of water in less than 6 minutes. Great product! As good as promised!! I loved it!! BUT, THEN, it stopped working. It was kinda' noisy early on and maybe that is because it was broken. Stopped working altogether after the 3rd pot of tea water!! BIG disappointment. RETURNED IT!! I hate cheaply made products!!