Purchased this and loved it! It worked for 3 years almost to the day then it wouldnt heat. Emailed the company, they insisted on purchase notes. I sent model# info asap. I asked if there was a common problem or an easy solution. Thier reply was "this is not within warranty" and the blocked my email. I will NEVER purchase from this company again!!! I was not asking for a replacement, repairs or anything other than information. Am I no longer a customer since my product is not new? Obviously i will be replacing my item, would they like another sale? Maybe a "oh here have 5% or 10% off your next purchase if you should happen to need to replace your item"... nope!!!! Nothing! I would have gladly purchased another from them, not now!! Horrific customer service!! NEVER AGAIN!!!