Thank you for providing this feedback. We are sorry to hear you were not fully satisfied with our Lanolin Nipple Cream. The cream is a completely natural material and does not contain any preservatives. As such, it can become hard in cold weather and extremely soft in warm weather. However, these changes do not compromise its effectiveness. If it is hard, you can knead it in your hand until it becomes soft again. If you would prefer a product in a jar you can also try our Organic Nipple Cream.
That being said, we would love to hear any additional feedback you might have and see how we can make things right for you. Please send an email to firstname.lastname@example.org with the best way to contact you and a member of our Consumer Affairs team will reach out right away.