We have used these diapers since our son was born and they are great. We do Subscribe and Save and when we opened this month's delivery it was packed slightly different than it has been every other month. As we started pulling the packing out a cockroach fell on the floor. GROSS. I chased it down and killed it and then immediately threw the package outside and pulled it apart there. There was some scat in the bottom of the box, but we only found the one. Disgusting. Like beyond disgusting. I am not sure if these were packed in a different warehouse than they normally are or what, but we don't really have cockroaches in Maine so we were horrified.
This certainly isn’t something we’d expect, so we’re glad you brought this to our attention. We want to assure you that our diapers, and their packaging go through many quality checks to ensure they reach you in perfect condition. We’d like the chance to gather a few more details for our team, as well as find a way to help you further. Please give us a call at (800) 726-7377 when you have a minute to talk.