First, the organization in this pack is awesome. There are several good pockets in the main, interior portion of the bag; there's great organization in the outer "office pocket;" the laptop pocket is now positioned in the separate pocket right next to the back, so your heavy laptop is positioned close to your back for better weight distribution. Plus, there's a flat pocket in the front, a top quick-access pocket, and straps and foam side walls to cinch-down your load. These are all great features, but I ended-up returning it for one major reason: it's just not comfortable to carry.
The shoulder straps are adequate; they tuck-away behind the back panel when not in use. They do include load-lifter straps that can be buckled to the top of the pack to help balance the weight of the pack, and that does help a bit. But, the waist strap is a joke; the padded portion is too short to provide much support. Additionally, the use of a plastic frame sheet limits the functionality of the waist belt. Finally, the back panel seems to be regular, nylon fabric, so it provides little airflow, and means that you'll end-up with a sweaty back fairly quickly.
If you don't plan to carry this bag for long periods of time, I think it would probably be adequate; the organization options and the foam side "wings" allow for very easy packing and unpacking. But, if you value comfort of carry more, as I do, this probably isn't the bag for you. In that case, you might want to look at the Farpoint 40. It doesn't have the organization options, but it is much more comfortable to carry. If only Osprey would make a pack with the Porter's organization but the Farpoint's suspension... I think I'd marry that pack.