I received the unit in good order but I returned it for a refund after working with the vendor. The unit I received had a Portable Device Management system install by the previous owner, meaning they would have full remote control over the unit. I contacted the vendor to see if they could remove the PDM setup from the unit. They were unable to remove it so they provide me with a return authorization (postage included) with full instruction about now to 'clean' the unit of any personal information or installed apps. I packaged the unit and returned as instructed. I asked about receiving a replacement, but they did not have one which met my specifications and I received a prompt refund shortly after they received the unit. Jemjem, the vendor, dealt with me in professional and prompt way. I would consider purchasing from them again.