My 85 yo mother recently had surgery and needed to stay with us until she was strong enough to go home. I knew my queen mattress had seen better days so i ordered this mattress and an adjustable frame for it. She had to sleep on the old mattress for a couple of nights until the new mattress and frame were delivered. After 2 months she was able to go home. I ordered her an adjustable frame and the 10 inch green tea mattress for her and a second one for her spare room. I spent a week with her to make sure she could get along by herself. We both loved the mattresses. I couldn't wait to get home and sleep in my new bed. Worst mattress ever. It feels lumpy and uneven. Not sure how my mom slept on it without complaining. After 3 weeks i give up. Big trash pick up day is this week and this mattress is going out. I am going to buy the green tea mattress in a queen and hope it's as good as the two full size I bought for my mother's house.
We are sorry you were unsatisfied with your purchase of the Ultima comfort memory foam mattress. Decompression issues are covered under our 10-year warranty and takes about 48-72 hours to fully decompression in some cases a full week. If you have not been assisted by Amazon in regards to a refund or replacement, we would like to look into your order to see how we can assist you with this matter. Please contact our customer service department as we'd like to take a look at your order immediately.
Please contact us by submitting a ticket at support.zinus.com or call us at (800) 613-1225 for further assistance.