After hours of research and back and forth with WD and Microsoft support I have to give this product a big fat Zero. The set-up is easy, however the rub is when you try to view the file folders in Windows Explorer. WD KNOWS this is an issue, yet they do nothing to address the issue. There are all sorts of "fixes" posted on various web pages. What good is a drive if you cannot map to it and see the folders you want to access. Additionally once you finally get the drive mapped, it keeps "dropping" and you have to map the drive again and again and again. I am returning this product.
We regret hearing your experience with the WD My Cloud Pro Series PR2100 Network Attached Storage that did not meet your expectations and thank you for taking out time providing this feedback.
As the drive is not getting mapped, it can be due to network browse is not enabled on the computer. Enabling the SMB/CIFS file-sharing support function can resolve issues related to getting the drive already mapped under network. You can refer the link given below and follow the instructions to enable the SMB/CIFS feature on Windows 10 computer to resolve the issue.
"How to Enable SMB 1.0/CIFS File Sharing Support on Windows 10": https://support-en.wd.com/app/answers/detail/a_id/4155
Alternatively, you can also map the drive with various methods on your Windows 10 computer. To know the methods and the steps associated with it, you can refer to the link given below.
"How To Map a WD Network Drive on Windows 10": https://support-en.wd.com/app/answers/detail/a_id/25436
As the drive keeps disconnecting from the network, best practice is to configure the static IP on the My Cloud device through the dashboard to resolve such issue. You can refer to the link given below and follow the steps given to set up static IP on the device.
"How to configure a My Cloud PR2100 device with a static IP": https://support-en.wd.com/app/answers/detail/a_id/11252
We are sorry to learn that you are considering to return the device. We were unable to positively locate you in our system to assist you directly to resolve all the issues before returning the device. This way, we can help you to set up the device as per your convenience and explore the features associated with it. Please contact us by phone or email from the link given below with reference to Amazon review to be redirected to the My Cloud team member. We'd be happy to help.
Need Help? Please contact us at Phone: https://support.wdc.com/contact_phone.aspx?h=4 Email: https://westerndigital.secure.force.com/ind/?lang=en