I thought this product was pretty simple to use. However, my first time purchasing the petsafe gentle leader, the one I got didn't seem to click shut on the clasp dangling on the nose part. When I informed customer service, I was pleasently surprised to have them send me a new one, no questions asked and no return required. So, the new one gets here and, again, the thing won't click shut. Eventually, the thing comes loose and slides off my dog's nose which renders it pretty useless. I can't easily believe I received two faulty products.. I'm hoping it's something I am doing wrong. Yet no matter which ways I bend the clasp, it will not make that satisfying click to assure me it's closed. I wanted to like this.. but I'm not sold on it's reliability as of yet.
We can certainly understand your hesitancy after experiencing a similar issue with both of your Gentle Leader Head Collars, Bryanna! Please know your experience is not typical and we are always willing to assist you.
When securing the nose strap clip, you always want to make sure the little teeth on the clip are able to rest directly against the nylon fabric before pressing down to lock it in place. If you are not able to do this with the head collar you have now, this is not normal and we would love to speak with you once more to learn more about your situation. Please reach out to our Customer Care Team at 1-800-845-3274 for further assistance.