Customer Review

The manufacturer commented on the review belowReviewed in the United States on June 12, 2019
I thought this product was pretty simple to use. However, my first time purchasing the petsafe gentle leader, the one I got didn't seem to click shut on the clasp dangling on the nose part. When I informed customer service, I was pleasently surprised to have them send me a new one, no questions asked and no return required. So, the new one gets here and, again, the thing won't click shut. Eventually, the thing comes loose and slides off my dog's nose which renders it pretty useless. I can't easily believe I received two faulty products.. I'm hoping it's something I am doing wrong. Yet no matter which ways I bend the clasp, it will not make that satisfying click to assure me it's closed. I wanted to like this.. but I'm not sold on it's reliability as of yet.
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Product Details

4.3 out of 5 stars
4.3 out of 5
18,298 global ratings