I loved the convenience of having a coffee brewer that kept the coffee hot for a few hours. I was satisfied with the product until I woke up one morning with the remaining coffee left in the pot overnight all over my countertop. I read the instruction booklet, cleaned the pot as instructed and made more coffee only to have the same thing happen again. This happened several times in a row over several days of use. I finally got frustrated and bought another coffee pot. I am not writing to complain or ask for a refund, but simply to inform you that the pot I got from you was defective so that you can check it out for yourselves. The problem I had happened from the site where you pushed the cup against the pot to fill it with coffee. It never shut completely and continued to drip until the pot was empty of any remaining coffee. Easy to replace a pot, but not so easy to replace a counter top or a cabinet.