I liked the functionality of this coffee maker but it needs some major improvements. One, you better make sure that you press the k cup down firm or it will not pierce the cup when you close the lid. Two, filling the 12 cup side is a pain, the lid gets in the way of the pot when filling. Third, the clean light comes on and wont go off despite cleaning it per the instructions. I returned the first one due to this light and it just happened with the replacement...I guess a piece of tape will fix the annoying red light. With the Cuusinart name behind this it should not be this flawed.