My boyfriend purchased this for me from his Amazon account. It arrived very quickly. Upon opening the package, EVERYTHING was included and intact (except for the touch up paint pen, it was dried out, but we had matching stain, so that didn't matter). Depending on you closet size and which lay out you decide on, you may have to cut some of the boards. Luckily, we own one of those portable rotating skill saw things and had no problem with this. The directions are great, set up was pretty easy (using two of us, so one person could hold up the shelves level while the other person marks where to hang it). We have since ordered more John Louis red mahogany products because of the price and style.