Just a NAS. Works well over the network, and the backup software works ok. The MyCloud sharing software is horrible. I expected the ability to share photos, as a photographer, allowing clients to download a folder of photos via web-sharing. The web interface is unusable to clients, and is less than mediocre when trying to share with them.
When accessing the device itself locally over the network, the software tries to calculate all usage on the device, each time you login; so it takes between 2-7 minutes to load the page before you can manage the device, users, etc. I'm sure, based on a 4TB NAS of the same brand, that this will only increase as I store more files on it.
Disappointed; it only serves as a network drive with some backup software.
We are sorry to hear about your experience with My Cloud EX2 Ultra drive and appreciate your time providing this review. Please know that My Cloud EX2 Ultra allows for the creation of shares and users by the administrator of the drive; each share can have public or private access, where a private share grants access to its contents by individual users based on their specific permissions.
Updating the firmware, disabling the Power Save feature, assigning a Static IP to the drive, and using an Ethernet connection between the computer and router to the drive directly may mitigate these concerns. In the meantime, we placed a few articles with useful information which might help:
"How to update the firmware on a My Cloud device" https://support.wdc.com/knowledgebase/answer.aspx?ID=10440
"How to configure a My Cloud device with a static IP" https://support.wdc.com/knowledgebase/answer.aspx?ID=11384
"When transferring large files to or from a WD NAS device, performance may be slower than expected" https://support.wdc.com/knowledgebase/answer.aspx?ID=5736
"How to map a My Cloud or NAS device on a Windows PC" http://support.wdc.com/KnowledgeBase/answer.aspx?ID=2676
"How to map a WD network drive on a Mac" http://support.wdc.com/KnowledgeBase/answer.aspx?ID=2686
We would appreciate the opportunity to assist you directly. You can also reach to our Helpline by dialling the number given below. Please ensure to provide the case number mentioned below with reference to Amazon in order to help us track your issue.
Case Number: 053018-12982738 Need Help? Please contact us at 1 (855) 842-5370