This is my second mattress. The first one only made it to 10.75 inches instead of 12 inches. I contacted Zinus (great customer service). They told me to contact Amazon. I got my second one. Still it will not make it to 12 inches. Not good. Once again only 10.75 inches. Just beware. Not what it says it is. Once again great customer service. But the product does not meet up to standard
"Our mattresses typically take 48-72 hours to decompress, but it can take up to one week to fully decompress in some cases. You can sleep on the mattress during this time, sleeping on the mattress will not slow down the decompression process. Please let us know if the condition of your mattress doesn't improve and we would be glad to send you a replacement under warranty.
Please contact us by submitting a ticket at support.zinus.com or call us at (800) 613-1225 -Zinus"