My 8 year old girl is crying heartily. What I can do? Just watch her cry and say "those things happen". But should they really happen?
My daughter wanted the "L.O.L. Surprise! O.M.G. Candylicious" which is the one that appears in the amazon photo but you mistakenly sent her the "Lol miss independent doll". My wife and I lost the desire to celebrate the 8th birthday of our little girl by seeing her crying without being able to reassure her.
It was a frustrating experience because we were playing hidden treasure and when she found it she screamed like something very scary had happened. Her Candylicious doll was now the independence doll.