This was 2nd ssd from Samsung, first one did not work. This installed OK, then about 3 weeks ago kept getting chk dsk on start up. I called and they were going to send me an email with shipping instructions fro sending it in for checkup. Two weeks ago and still nothing. This morning I got a restart. The error was critical in event viewer. Support sucks!!
I am very sorry you have experienced issues with your 860 PRO SSD and had a less than perfect experience with getting support. We do not have any record of your contact with Service. Please try contacting our Memory Customer Service directly via the below options so that we can better investigate your issue and assist you with step-by-step troubleshooting or warranty service.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri) 2) Email: email@example.com 3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 Available 12PM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung stands behind the quality and performance of every product we manufacture with a limited 5-year manufacturer's limited warranty when purchased brand-new, directly from an authorized seller, like Amazon.com.