Great customer service! Ordered a size too big, and customer service sent me the correct size at no additional charge (without return)!
These gloves are pretty maneuverable (much better than oven mitts), but not as dexterous as some grilling gloves out there.
Heat resistance is very good* and universal (a plus) and better than some grilling gloves that only offer high-heat protection on the coated parts of the fingers. That said, don't expect to hold a 350F+ item for longer than 30 seconds. Your mileage may vary depending on item heat conduction and temperature.