I love the case and how well it fits my tablet. The keyboard was a bit disappointing, unfortunately. I have to reconnect it every time I go to use it, and for some strange reason, the 9 key sticks. Some of the key functions are a little bit confusing as well. I've tried visiting the website for troubleshooting and customer support, but found it to be non-existent for this particular product. I didn't bother returning it, because I do like the case, and it seems to be holding up so far, but I would not buy again.