I bought this drive to use exclusive with Plex, I was under the understanding that my cloud home was an upgrade to my cloud and it is not. WD advertises that Plex can be used, and it can, but terribly. To use plex server you sacrifice over half your Plex membership features, your load times are super slow, and most importantly if you buy the 8tb version for some reason you lose 1tb for software or whatever it is it thinks it needs. 1tb of storage? yup, and I'm still dumbfounded on why any drive thinks it needs 1tb of space. I would have taken this back or sent it back but by the time I loaded 5tb of videos and got Plex setup it was like 3 weeks and my return time was up. My WD cloud is so much better, faster, and should have bought another one. I'm very disappointed and would never, ever, recommend this to anyone using it for Plex or want speed or even don't want to lose 1tb of storage you paid for.
Thanks for your interest our My Cloud Home personal cloud device and time reviewing this product. Please know the My Cloud Home is a personal cloud storage device focused on simple setup and remote/mobile access and does not support the advanced features of our other My Cloud products. We recommend the more demanding NAS users consider our Pro Series My Clouds, PR2100 and PR4100. Locally adding content is best accomplished by logging into the My Cloud Home through WD Discovery to mount your personal storage on the desktop. Remote access is accomplished through the web interface from a Browser or the My Cloud Home mobile app. Please follow the links below to useful articles with more information. "My Cloud Home Online User Guide and Solutions" https://support.wdc.com/knowledgebase/answer.aspx?ID=19561
The Plex Service, built-in to the My Cloud Home, supports playback to DLNA compliant devices or with the Plex app downloaded from the Apple or Play store as well as a convenient Desktop & Mobile apps for download link on our mycloud.com website. We placed a few links below to useful articles providing more information. "How to Enable and Configure Plex Service on My Cloud Home" https://support.wdc.com/knowledgebase/answer.aspx?ID=18937
"Media Content Not Seen in the Plex App Client Interface" https://support.wdc.com/knowledgebase/answer.aspx?ID=20334&lang=en
"How to Configure Remote Access for Plex on a My Cloud Home" https://support.wdc.com/knowledgebase/answer.aspx?ID=19484&lang=en
We would like the chance to work with you directly, if you wish, to address all your concerns and help provide a good overall user experience. You can contact us via phone below. Please be sure to mention the support case we created as a point of reference to this Amazon review.
Support Case Number: 060618-12999674 Need Help? Please contact us at 1(855) 842-5370.