We are sorry hearing your experience with the My Cloud EX2 Ultra and thanks for your time providing this feedback. We would like to gather more details from you to isolate the issue.
We suggest you call us for an appropriate resolution. We want our customers to be completely satisfied with our products and would like a chance to provide further assistance. Please call or email us from the given below details. We would be happy to help you.
Need Help? Please contact us at: Phone: https://support.wdc.com/contact_phone.aspx?h=4 Email: https://westerndigital.secure.force.com/ind/?lang=en