We Regret hearing your initial experience with the WD My Cloud Home Drive was not satisfactory, and appreciate the time taken to provide feedback. Please know that My Cloud Home is a Personal Cloud Storage drive which works with your internet connection through web address "https://www.mycloud.com", through WD Discovery on your Computer and My Cloud App on mobile. In order to store the data on the drive you need to create an account and need to provide the permission to the user along with the 9-digit code to create an account.
As this drive gives access to the user to their individual account so that no one can interfere into another user's data and privacy can maintained.
We would appreciate the opportunity to address your concerns directly to help determine the root cause and provide a solution. We placed a few links to helpful articles below to help you understand more about My Cloud Home.
"My Cloud Home Online User Guide and Solutions": https://support.wdc.com/knowledgebase/answer.aspx?ID=19561
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period; and would be happy to help determine the root cause of this abnormal behavior and help replace your in-warranty drive for you. You can contact us and mention the support case below for assistance.
case number : 021918-12735187 Need Help? Please contact us at 1 (800) 275-4932