Using Win 10 on new SSD, WD My Book Backup SW does not work. WD My Book HW recognized by CPU, could manually copy files, but unable to do full backup. WD Backup SW could "not find device" REPEATEDLY, even w/ tech "support".
2 hours on the phone w/ 3 different WD support techs with such strong Indian accents that they were unintelligible. 2 levels of tech engineers & they could not fix it even with remote access. Multiple WD SW installs, uninstalls, reinstalls = terrible SW & Support
Thanks for your interest in the My Book drive; your feedback is always appreciated. We understand that you are unable to setup the drive and we would like to work with your directly to assist you with your drive to provide a positive outcome. In the mean time we have attached some helpful links below for this device.
"How to physically connect, disconnect, and install a WD external drive on a Windows PC or Mac": https://support.wdc.com/knowledgebase/answer.aspx?ID=5316
"How to use a WD external hard drive with your computer": https://support.wdc.com/knowledgebase/answer.aspx?ID=1717
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period; and would be happy to help any questions or concerns. You can contact us and mention the support case below for assistance.