Customer Review

The manufacturer commented on the review belowReviewed in the United States on April 10, 2018
Using Win 10 on new SSD, WD My Book Backup SW does not work. WD My Book HW recognized by CPU, could manually copy files, but unable to do full backup. WD Backup SW could "not find device" REPEATEDLY, even w/ tech "support".

2 hours on the phone w/ 3 different WD support techs with such strong Indian accents that they were unintelligible. 2 levels of tech engineers & they could not fix it even with remote access. Multiple WD SW installs, uninstalls, reinstalls = terrible SW & Support
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Product Details

4.4 out of 5 stars
4.4 out of 5
5,895 global ratings