Thanks for bringing your concerns to our attention The My Cloud ships with a Gigabit Ethernet Interface, and is designed to be directly connected to a Gigabit router or switch for best performance. We placed a few links to multiple useful articles below with best practice suggestions and helpful tips to improve a LAN topology for improving large file transfers.
When transferring large files to or from a WD NAS device, performance may be slower than expectedâ: http://supportbeta.wdc.com/knowledgebase/answer.aspx?ID=5736
How to reset a My Cloud PR4100 deviceâ https://support.wdc.com/knowledgebase/answer.aspx?ID=14173
You can contact us directly and mention the support case below, if you wish further assistance.