We regret to hear that the WD My Cloud Home Duo Personal Cloud Storage didn't perform as expected and thank you for bringing this concern to our attention. The My Cloud Home ships with a Gigabit Ethernet Interface. To take advantage of the best performance and capabilities of the device. It is recommended to directly connect the device to a Gigabit router or network switch with direct access to the Internet.
As highlighted in the review that the My Cloud Home device is performing slow during data transfer, which could be caused by various reasons, such as the Computer does not have a Gigabit Ethernet adapter. Data protection software, Anti-Virus, Malware Protect affecting data transfer speeds. Deeply nested directory structures or a directory structure containing millions of tiny files could affect data transfer speed.
In order to backup and transfer data on the My Cloud Home device, we make data integrity a higher priority over transfer speed. Data Integrity takes precedence over speed and performance when transferring content to a My Cloud Home using the Desktop App into the User Private Space. Data transfer speeds will vary depending on the content and network architecture.
We have placed few links below providing solutions to improve data transfer speed over the network.
"My Cloud Home Desktop App Data Transfer Speeds": https://support-en.wd.com/app/answers/detail/a_id/3073
"Common Causes and Solutions for Slow Network Data Transfer Speeds": https://support-en.wd.com/app/answers/detail/a_id/15542
It's unfortunate to hear that you are returning the WD My Cloud Home device. We would appreciate the opportunity to assist you once. Please contact our Support team to get the resolution for this issue to improve your experience with Western Digital. You can contact us by phone or email link provided below with reference to the Amazon review for assistance. We'd be happy to help.
Need Help? Please contact us at Phone: https://support.wdc.com/contact_phone.aspx?h=4 Email: https://westerndigital.secure.force.com/ind/?lang=en