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Customer Review

37,188 of 38,670 people found the following review helpful
1.0 out of 5 stars Beware: I didn't carry a balance, I guess Chase wasn't making enough money, so they changed the rules, December 12, 2013
This review is from: Amazon Rewards Visa Signature Card (Financial Product)
I had the Amazon Rewards card from Chase years ago, from about 2005 to 2007. I was one of the very first Amazon Prime members. I used this card a LOT, loved getting the 3% back, and I never kept a balance on it. Then one day, Chase informed me that they would begin charging interest from the date of purchase rather than from the end of the statement cycle. In other words, they would be treating purchases as if they were a cash advance in terms of when interest applied. Mind you, I NEVER kept a balance on the card. I called someone at Chase in disbelief, saying, "It looks like you're charging me interest from the date of sale, unlike every other card on the planet." The customer service person simply said yes, that was true (no attempt to keep me). I immediately canceled.

I spent a lot with Amazon, apparently got too much in rewards (from Chase's perspective), and paid off my balance in full every month--so I guess Chase just wasn't making enough money. I noticed the $50 off the HDX promotion today, and I checked to see whether Amazon still sullied their reputation by associating with Chase. When I saw that they did, I had to write this review. Chase, you should be ashamed. I kept up my end of the deal, but I suppose you weren't making enough money on the fees you charge Amazon alone, so you changed the rules on me to try to squeeze out a few bucks. To this day, I will not consider a Chase card or Chase banking services.
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Tracked by 32 customers

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Showing 1-10 of 1000 posts in this discussion
Initial post: Dec 15, 2013, 1:10:54 PM PST
Does anyone have a phone Number to reach Chase at? I want to cancel my application.
Thank you

Posted on Jan 11, 2014, 6:14:59 PM PST
halcyon says:
Thanks. I've been waffling on this because I'd love to get $50 off my purchase. BUT, Chase is evil and I was already planning to get another account and close the one I have with them. They are very shady. But I was considering it because I'm cheap and it sounded like a good deal. You have reminded me of the reality of dealing with them. Guess I'll just pay in full and avoid the hassle!

Posted on Feb 7, 2014, 10:10:23 AM PST
Thanks. I was thinking about going for this...just to have an "amazon card". but will not. Sounds like Chase is getting into the loan shark biz.

Posted on Feb 14, 2014, 3:06:52 PM PST
Frank D. says:
Not sure what caused this to happen to you, but I have not had this experience. I have been paying the full amount due per statement and have not been charged any interest.

Posted on Feb 24, 2014, 11:45:06 AM PST
L. Mohling says:
Wow, this just happened to me. I called them to ask why I was charged interest when I had paid my account in full. The women I talked to quickly took off the interest fee because I was "monitoring my account" and said she would make sure I would not charged interest from the date of sale again. Umm, I think I am still canceling my card. If you have this card really inspect what they are charging you for!!!!

Posted on Mar 22, 2014, 3:13:43 AM PDT
L. Russo says:
This is classic Chase... their word is worthless.

Posted on Mar 28, 2014, 5:56:48 AM PDT
Dee in LA says:
I'm a new rewards card customer, but my info makes it clear that interest is charged from the date of purchase *if* you don't pay the balance in full by due date of your first statement following the purchase.

Posted on Apr 26, 2014, 12:40:18 PM PDT
MJ T says:
I agree. I also hate Chase, they are the worst Bank on planet earth. I wish Amazon would find a different bank. Having said that, I know that they do not charge interest unless you don't pay by the due date. And yes, they charge as of the first statement day. If you pay by the due date, you don't have to worry about interest at all. The original post I think neglects to mention missing the due date.

In reply to an earlier post on May 4, 2014, 2:51:22 PM PDT
Dr Trekker says:
Chase has always been in the loan shark business. they were one of the culprits In the mortgage loan fiasco that brought down the economy in 2008. I was considering forgiveness until I saw this review.

Posted on May 7, 2014, 4:10:34 PM PDT
Speaking of Chase, I've deal with many times since my college time. It often doesn't show up front as Chase. My problem with them is that they periodically not sending you your monthly statement so you would end up with late fees. The last time, of course, is the Amazon awards card. They didn't send me the first statement so it comes with a late fee and didn't get my $30 of award in the next statement. I call and let them know my concern so they told me they canceled the late fee and put my reward in the "amazon wallet". Well, I really don't know where is my "Amazon wallet". The next statement shows again the late fee + some. I concluded that they are b.sting me. So I just ignored them. A while later, collection department or agency called me with a $400 bill and I told them they got the wrong number. If Chase shows up in my credit report, it really doesn't matter at all since it doesn't seem like anyone take them seriously, because I was approved for a credit card afterward easily.
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